Philippine call centers deliver customer service according to industry benchmarks and best practices that apply to all types of consumers. This includes expert buyers, common users, power purchasers, and both tech-savvy and traditional consumers. While there’s a list of standards that firms must follow in order to do customer service right, there still needs to […]
Social media has long been integrated in the digital marketing strategy of many brands as early as the mid-nineties, but experts are only seeing social networking activities to dominate the e-commerce world in 2015 and the next few years to come.
Customer service language that speaks directly to the hearts of a brand’s diverse clientele is the key to unlocking unparalleled customer satisfaction and unwavering brand loyalty. This is why language and speech training is a significant part of every call center in the Philippines. Trainers make it a point to set the right tone and […]
Networking is a time-tested way of finding possible partners and clients who could help grow your business empire. Whether done on your own or through a provider of business process outsourcing (BPO) services in the Philippines, networking usually follows these standard steps: follow leads, attend events, exchange contact information, follow up.
Financial fraud is one of the threats that a Philippine call center should be prepared for if it s handling accounts under the banking and finance industry. And it s not only because financial services deal with sensitive client information, but also due to the fact that contact centers are vulnerable targets of fraudsters.
Customer service experts have been dubbing 2015 with many labels. For some, it’s a time for stepping up the game in terms of service speed, while others foresee it as a year of experimentations for the betterment of consumer experience. Even in the past few years, however, every company’s customer care unit and call center […]
Your business language does more than just formality or professionalism. Here’s how you can capitalize on its advantages. As people grow up, they are taught the importance of choosing the right words when talking to others. This same principle applies to your brand where business language determines how customers perceive it. Indeed, good customer service […]
This year has been a fruitful one for both the global business process outsourcing (BPO) industry and for people who aspired to be a part of BPO in the Philippines. Not only did the total outsourcing workforce reach the forecasted one million mark, several BPO jobs also topped salary rankings in the country.
It s the time of the year again when we look back at trends that shaped the industry in the past 12 months and think of ways to improve our digital marketing strategy through forecasts.