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Why customer service should be everyone’s duty

When you’re assigned a task that is beyond your capacity or outside your job description, it’s a natural response to say that it’s not your job. But in the customer service outsourcing industry where the customer satisfaction is everyone’s ultimate purpose, you can’t simply steer clear of the duties that are tied to customer experience, […]

5 Rules to follow when using SMS as mobile marketing platform

In this age where smartphones have reached the status of being a necessity and not just a luxury, mobile marketing has become a promising option for businesses wanting to find a faster way to reach their prospects. Just like any digital marketing strategy, mobile marketing also gives retailers and business owners the opportunity to balance […]

How the iPhone 6 and the Apple Watch can impact marketing strategies

Apple just introduced the newest additions to its product line, and much has already been said about what the iPhone 6, iPhone 6 Plus, and Apple Watch have in store for the marketing sphere. For the rest of the consumerist population, the devices are anticipated for their new design and features. But for marketing strategists, […]

4 Ways to make your sales team meetings more productive

Holding sales team meetings from time to time is a mandatory task for every business owner wanting to check if his sales force is in its best shape. This is the time when you get to strategize with the telemarketers running your call center support services and the very people who conduct actual sales negotiations […]

Open Access BPO releases guide to Philippine outsourcing

MAKATI CITY, Philippines, September 10, 2014 – Open Access BPO, a leading provider of business process outsourcing (BPO) solutions, releases a paper that answers the essential questions clients should ask before sending out tasks to a Philippine-based firm. The paper titled Don’t Outsource to the Philippines Until You Have Asked These Questions lists down 10 […]

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Open Access BPO
Open Access BPO8 hours ago
Maintaining regular communication with customers can help you earn their trust. This is essential when delivering value-added #CustomerService.

Here are tips to make #CustomerCare even more special for your consumers: https://buff.ly/3xjM2h9

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Open Access BPO
Open Access BPO17 hours ago
Open Access BPO adopts #DataSecurity solutions and adheres to #InfoSec industry standards to proactively face emerging digital threats.

Ensure frictionless customer journeys through #SmartRedundancy: https://buff.ly/3xitA8E

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO2 days ago
91% of customers use #email every day, which makes it a staple of every brand's #multichannel strategy. As promising as it may be, however, it also has its own limitations.

Find out what these constraints are and how you can deal with them: https://buff.ly/3tCqTNf

#WeSpeakYourLanguage #EmailSupport #CustomerService
Open Access BPO
Open Access BPO3 days ago
Moderating content is the best way to protect online reputation. Before tapping an expert, it's vital to understand your options and the advantages they provide to ensure maximum security and efficiency: https://buff.ly/2QgAXNm

Visit www.openaccessbpo.com for more information about our services.

#WeSpeakYourLanguage #Outsourcing #ContentModeration
Open Access BPO
Open Access BPO4 days ago
Setting the right performance metrics helps your #CustomerService team achieve business goals and scale as you grow. Partner with a qualified #BPO provider for seamless program management: https://buff.ly/3xfhcXl

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
Consumers turn to #SocialMedia and apps to learn and interact with brands. However, about 60% of online harassment happens on these channels.

Moderate content to keep your online spaces safe for users: https://buff.ly/3wYzqvS

#WeSpeakYourLanguage #ContentModeration
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