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Sneaky Internet marketing tactics that no longer work

In this modern age, online marketing has become a valuable tool for brands wanting to expand their networks and convince more Internet-savvy prospects to do business with them. Any well-established business today has adopted a digital marketing strategy that helped them stay ahead of the competition. Of course, building trust among customers online is not […]

How to tell if a Philippine call center has loyal clients

There are many things that could indicate a call center’s strong grip of its solid client base, but there are telltale signs that you should watch out for when choosing the right outsourcing firm to partner with among a long list of prospects.

4 Words telemarketing agents should use during sales calls

Business to business telemarketing agents constantly face the challenge of finding out how to use their conversation skills in closing sales deals with clients. Telemarketing is twice as hard as face-to-face sales presentations because outbound sales agents can t utilize their own and their prospects body language to navigate the conversation and make it more […]

4 More ways to fix common customer service complaints

Last week, we shared four of the most common complaints faced by people working under the customer service outsourcing industry. We outlined the main reasons why these problems occur and then suggested the immediate and long-term remedies to the concerns. To give a quick recap, the complaints we lightly explored are the following: no follow-up, […]

5 Ways your business can be sensitive to customer needs

No matter how good the quality of your product or service is, people won t buy it from you if they don t think they need it. And you can t easily convince customers that you have something that they need if you didn’t invest in customer service solutions and marketing initiatives that can help […]

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Open Access BPO
Open Access BPO6 hours ago
Planning to set up your own team of #CallCenter agents? Get familiar with these 5 key #hiring strategies before outsourcing your business needs to a #BPO company: https://zcu.io/FHNE

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Open Access BPO
Open Access BPO3 days ago
How can you cultivate #inclusivity in a diverse workplace—or any workplace, for that matter? Listen, then learn.

When we practice active open-mindedness, we can find common ground despite our differing cultures, languages, ages, races, genders and abilities. We learn to overcome the unconscious bias often deep-rooted in our values and transform these differences into strengths.

#WeSpeakYourLanguage #OACelebratesDiversity #GlobalDiversityAwarenessMonth
Open Access BPO
Open Access BPO4 days ago
User-generated content may provide marketing opportunities, but they can also affect your #brand reputation. Amp up your #ContentMarketing strategy while ensuring those content submissions comply to ownership policies with an expert #ContentModeration team: https://zcu.io/5Arf

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Open Access BPO
Open Access BPO5 days ago
Looking for a #ContentModeration solutions provider? Check out these different moderation options before tapping an expert to manage your website or community forum: https://zcu.io/rIx0

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Open Access BPO
Open Access BPO5 days ago
A Microsoft study revealed that 21% of customers hate having to contact brands over and over regarding the same concern. Follow these 8 #CustomerService tips to reduce repeat complaints! https://zcu.io/dGT5

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Open Access BPO
Open Access BPO6 days ago
There are two types of #CallCenter agents for businesses looking to outsource: the #generalist and the #specialist. Get a closer look at their strengths to determine which type can help you deliver superior multilingual #TechSupport: https://zcu.io/ckQi

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