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How to prepare for a telemarketing campaign launch

Telemarketing remains to be a timeless sales and marketing strategy for many businesses. Whether it s business-to-business (B2B) or business-to-consumer (B2C), inviting your prospects into a sales negotiation through your call center support services can go a long way in attracting more conversions and strengthening customer relationships.

Sneaky Internet marketing tactics that no longer work

In this modern age, online marketing has become a valuable tool for brands wanting to expand their networks and convince more Internet-savvy prospects to do business with them. Any well-established business today has adopted a digital marketing strategy that helped them stay ahead of the competition. Of course, building trust among customers online is not […]

How to tell if a Philippine call center has loyal clients

There are many things that could indicate a call center’s strong grip of its solid client base, but there are telltale signs that you should watch out for when choosing the right outsourcing firm to partner with among a long list of prospects.

4 Words telemarketing agents should use during sales calls

Business to business telemarketing agents constantly face the challenge of finding out how to use their conversation skills in closing sales deals with clients. Telemarketing is twice as hard as face-to-face sales presentations because outbound sales agents can t utilize their own and their prospects body language to navigate the conversation and make it more […]

4 More ways to fix common customer service complaints

Last week, we shared four of the most common complaints faced by people working under the customer service outsourcing industry. We outlined the main reasons why these problems occur and then suggested the immediate and long-term remedies to the concerns. To give a quick recap, the complaints we lightly explored are the following: no follow-up, […]

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Open Access BPO
Open Access BPO21 hours ago
Effective communication goes beyond simply using the same language as your consumers. That is why companies outsource their #multilingual #CallCenter: to have the ability to provide the kind of support consumers understand.

Read more on adapting the right language to build customer rapport: https://zcu.io/IMsh

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO2 days ago
Unsure of how to improve customer relationships? Check out this overview of generational preferences to understand what influences your customers' decisions and how to meet their needs: https://zcu.io/AygQ

#WeSpeakYourLanguage #CustServ #CustomerSupport
Open Access BPO
Open Access BPO5 days ago
Unexpected interruptions in your #CallCenter operations can cost customers' trust and your brand's reputation. Discover how smart #offshore redundancy can mitigate these threats: https://zcu.io/8Vtz

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Open Access BPO
Open Access BPO7 days ago
Businesses need to understand what drives customer expectations to satisfy market demands. Consider these factors to build a better #CustomerHappiness strategy: https://zcu.io/NhP9

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO1 week ago
Successful #CustomerService training programs help agents provide support consistent with the client's goals and values. At Open Access BPO, we look out for these mistakes to optimize our #training programs and ensure #EmployeeGrowth: https://zcu.io/zsfK

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Open Access BPO
Open Access BPO1 week ago
Ensure business growth and program deployment by choosing the right outsourcing company to back up your #CallCenter processes. See how Open Access BPO effectively launches client programs with its flexible #outsourcing implementation approach: https://zcu.io/1EtL

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