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4 Ways your call center support services can exceed expectations

It s no secret that if you truly want to boost customer satisfaction, the best way to go is to actively improve your customer service quality. But even if your customer service can keep customers happy, it takes a lot more to make sure they keep coming back and invite other people to join them. […]

Ways to fix common customer service complaints

Like any type of business, the customer service outsourcing industry lives by countless philosophies. But among a long list of addages it follows, there is one that experts consider as the mantra for failproof service. It is “Prevention is better than cure.”

5 Metrics to use in measuring content marketing success

Using content marketing as your primary digital marketing strategy can definitely bring your business many benefits, especially in the areas of search engine optimization (SEO), social media engagement, and public relations. This is why the content you create should not only be valuable to your target audience, but should also be strategically distributed. Meaning, it’s […]

What to expect from the mobile shift

There’s no denying that most industries nowadays are undergoing a shift that’s faster than the revolution the business landscape went through when it replaced and integrated traditional processes with digital ones. Today, going online is no longer the benchmark businesses have to meet in order to provide a complete and convenient customer experience. Similarly, the […]

5 Areas to assess when launching a newsletter campaign

Email newsletter is a time-tested and reliable communication tool that has a special place in most businesses’ digital marketing strategy. This is because there is still a good number of consumers out there who spend quality time checking their email inboxes regularly. In fact, business-to-business (B2B) marketers use email as a primary channel of communication […]

Why employee insight is as important as customer feedback

If you’re outsourcing to a Philippine call center, one of the added tasks that your staff probably carry out is conducting post-call surveys asking customers for comments and testimonials about your products or their overall experience with your brand. While gauging your market’s satisfaction is always a winning strategy, there’s another demographic that you should […]

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Open Access BPO
Open Access BPO1 day ago
Interactions with your company shape the #CustomerExperience and how customers perceive your brand. Build a better approach to customer experience management with these tips: https://buff.ly/3ynohVB

#WeSpeakYourLanguage #CallCenter
Open Access BPO
Open Access BPO5 days ago
Developing countries, including India, Indonesia, and the Philippines, showed 30% increase in gig platform use.

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Open Access BPO
Open Access BPO5 days ago
Setting the right performance metrics helps your #CustomerService team achieve business goals and scale as you grow. Partner with a qualified #BPO provider for seamless program management: https://buff.ly/2Vhw7BB

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO6 days ago
With their ability to solve simple issues instantly, chatbots allow brands to make the always-on consumer happy.

Enhance your #LiveChat support strategy with these 7 best practices: https://buff.ly/3lbuHn4

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
Get a glimpse of what The Open Access Difference can offer your business in the #GigEconomy: https://buff.ly/3zN708T

#WeSpeakYourLanguage #Outsourcing
Open Access BPO
Open Access BPO1 week ago
Here are five ways to help your business gain a deeper understanding of your customers' needs:
✔️ Put yourself in their shoes
✔️ Conduct customer research
✔️ Gather #CustomerFeedback
✔️ Go to social media
✔️ Maximize your #CRM system

Read more: https://buff.ly/2TAVDRN

#WeSpeakYourLanguage #CustomerService
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