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Why customer service should be everyone’s duty

When you’re assigned a task that is beyond your capacity or outside your job description, it’s a natural response to say that it’s not your job. But in the customer service outsourcing industry where the customer satisfaction is everyone’s ultimate purpose, you can’t simply steer clear of the duties that are tied to customer experience, […]

5 Rules to follow when using SMS as mobile marketing platform

In this age where smartphones have reached the status of being a necessity and not just a luxury, mobile marketing has become a promising option for businesses wanting to find a faster way to reach their prospects. Just like any digital marketing strategy, mobile marketing also gives retailers and business owners the opportunity to balance […]

How the iPhone 6 and the Apple Watch can impact marketing strategies

Apple just introduced the newest additions to its product line, and much has already been said about what the iPhone 6, iPhone 6 Plus, and Apple Watch have in store for the marketing sphere. For the rest of the consumerist population, the devices are anticipated for their new design and features. But for marketing strategists, […]

4 Ways to make your sales team meetings more productive

Holding sales team meetings from time to time is a mandatory task for every business owner wanting to check if his sales force is in its best shape. This is the time when you get to strategize with the telemarketers running your call center support services and the very people who conduct actual sales negotiations […]

Open Access BPO releases guide to Philippine outsourcing

MAKATI CITY, Philippines, September 10, 2014 – Open Access BPO, a leading provider of business process outsourcing (BPO) solutions, releases a paper that answers the essential questions clients should ask before sending out tasks to a Philippine-based firm. The paper titled Don’t Outsource to the Philippines Until You Have Asked These Questions lists down 10 […]

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Open Access BPO
Open Access BPO8 hours ago
Over a billion people speak variations of the Chinese language worldwide. Brands hoping to enhance their client-consumer relationships with the Chinese market should consider partnering with Open Access BPO’s Xiamen facility. Here's why: https://buff.ly/3bi1ArX

#WeSpeakYourLanguage #callcenter #outsourcing
Open Access BPO
Open Access BPO11 hours ago
Maximize your business capacity in the Chinese ecommerce market. Read our 5 recommendations to understand this sector's key differences from other consumers around the globe: https://buff.ly/3nvVudf

Open Access offers #multichannel #CX in Mandarin, Cantonese, and Hokkien: https://buff.ly/3md2Hzr

#WeSpeakYourLanguage #Outsourcing
Open Access BPO
Open Access BPO1 day ago
Open Access BPO Taipei specializes in East Asian languages to help your business reach a larger Asian market. Our location employs highly skilled native Mandarin, Cantonese, Japanese, and Korean-speaking professionals. Visit our site learn more about our Taipei campus and to contact us: https://buff.ly/3ntAF26

#WeSpeakYourLanguage #callcenter #outsourcing
Open Access BPO
Open Access BPO2 days ago
Generally known as the language of love (and diplomacy), French is one of the most important business languages your multinational company needs to support. It lets you reach 300 million speakers around the world.

Here are the top languages businesses must offer to remain competitive in international markets: https://buff.ly/3vOzzSA

For #CustomerService and #BackOffice support in over 30 languages, contact Open Access BPO today: https://buff.ly/3pGZElc

#WeSpeakYourLanguage #outsourcing
Open Access BPO
Open Access BPO4 days ago
Partnering with Open Access BPO’s Davao site puts highly skilled professionals in your brand's frontline. This campus in the Philippines also serves as our backup site for providing uninterrupted #customerservice and #backoffice solutions for your English-speaking customers. Get to know our Davao operations: https://buff.ly/3m6roOk

#WeSpeakYourLanguage #callcenter #outsourcing
Open Access BPO
Open Access BPO5 days ago
Open Access BPO's Las Vegas office is moving to new location as it starts to expand its operations with on-site managed #onshoring programs, a support campaign for a healthcare provider. https://buff.ly/3b1jK1e

Experience the Open Access BPO Difference with high-quality #CustomerSupport and #ContentModeration in over 30 languages. https://buff.ly/3ps8VNV

#WeSpeakYourLanguage #MultilingualCallCenter #outsourcing
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