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What to expect from the mobile shift

There’s no denying that most industries nowadays are undergoing a shift that’s faster than the revolution the business landscape went through when it replaced and integrated traditional processes with digital ones. Today, going online is no longer the benchmark businesses have to meet in order to provide a complete and convenient customer experience. Similarly, the […]

5 Areas to assess when launching a newsletter campaign

Email newsletter is a time-tested and reliable communication tool that has a special place in most businesses’ digital marketing strategy. This is because there is still a good number of consumers out there who spend quality time checking their email inboxes regularly. In fact, business-to-business (B2B) marketers use email as a primary channel of communication […]

Why employee insight is as important as customer feedback

If you’re outsourcing to a Philippine call center, one of the added tasks that your staff probably carry out is conducting post-call surveys asking customers for comments and testimonials about your products or their overall experience with your brand. While gauging your market’s satisfaction is always a winning strategy, there’s another demographic that you should […]

6 Training focus areas for better agent-customer interaction

The time and effort you invest in improving the quality of customer service you give to your brand supporters will reward you a hundred-fold in the future. Whether you are outsourcing to a call center in the Philippines or managing an in-house team, a major focus area when it comes to maintaining quality customer support […]

5 Winning traits of successful e-commerce businesses

Successful entrepreneurs and business owners have similar winning characteristics, and so do well-established e-commerce businesses. Before you start thinking of which digital marketing strategy can take you to greater heights, the most fundamental step to ensuring success for your online business is just learning what distinguishes mediocre e-commerce sites from those that do extremely well.

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Open Access BPO
Open Access BPO2 days ago
How do you make your customers feel special?

1. Speak your customer’s language
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#WeSpeakYourLanguage
Open Access BPO
Open Access BPO6 days ago
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Open Access BPO
Open Access BPO7 days ago
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Open Access BPO
Open Access BPO7 days ago
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Open Access BPO
Open Access BPO2 weeks ago
Maintaining regular communication with customers can help you earn their trust. This is essential when delivering value-added #CustomerService.

Here are tips to make #CustomerCare even more special for your consumers: https://buff.ly/3xjM2h9

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO2 weeks ago
Open Access BPO adopts #DataSecurity solutions and adheres to #InfoSec industry standards to proactively face emerging digital threats.

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