5 Management-level mistakes that cause customer service failures

Why do some customer service outsourcing deals fail? What easily comes to mind are the shortcomings on the customer-facing units’ end and the leaders where they work directly under. The truth, however, is that the higher-ups can also be at fault when a customer service project fails.

5 Mistakes that can ruin your sales presentation

Your sales skills will always be put to test when engaging with potential customers using sales pitch or presentation. In business-to-business telemarketing where face-to-face interaction is absent, convincing your prospects to seal the sales deal requires a special kind of expertise, combined with exceptional persuasion and confidence, in order to influence the customers buying decision.

Why voice support still dominates the customer service trade

The Internet age and mobile revolution have made way for web-based tools to invade the customer service trade. Today, we can use email, live chat, and even social media to contact businesses, but despite their prevalence, contact center solutions remain to be the most dominant approach most companies use to stay connected with their customers.

4 Ways to step up your sales and marketing strategy on Facebook

With more and more brands heading over to Facebook to create a platform for better engagement with customers, the site has evolved into becoming a perfect avenue for businesses to conduct social media marketing campaigns. This opportunity is grabbed mostly by online sellers and marketers who want greater exposure for their products and acquire new […]

4 Tasks to accomplish before taking customer service to social media

In a generation where most customers are Internet-savvy and smartphone-clad, businesses take advantage of the power of social media to bring customer service closer to their brand supporters. With social media customer service added to their roster of call center support services, business owners can now receive and respond to product concerns through Facebook or […]

No more clickbaits on Facebook! What do you need to know about it?

Facebook is definitely serious about polishing the platform for high quality social media marketing content and user-relevant information. Just last week, the social network announced its decision to end like-gating as a way of cultivating deeper business-consumer engagement on Brand Pages. And in a more recent news straight from the Facebook press office, it was announced […]

Open Access BPO
Open Access BPO8 hours ago
Maintaining regular communication with customers can help you earn their trust. This is essential when delivering value-added #CustomerService.

Here are tips to make #CustomerCare even more special for your consumers:

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Open Access BPO17 hours ago
Open Access BPO adopts #DataSecurity solutions and adheres to #InfoSec industry standards to proactively face emerging digital threats.

Ensure frictionless customer journeys through #SmartRedundancy:

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Open Access BPO2 days ago
91% of customers use #email every day, which makes it a staple of every brand's #multichannel strategy. As promising as it may be, however, it also has its own limitations.

Find out what these constraints are and how you can deal with them:

#WeSpeakYourLanguage #EmailSupport #CustomerService
Open Access BPO
Open Access BPO3 days ago
Moderating content is the best way to protect online reputation. Before tapping an expert, it's vital to understand your options and the advantages they provide to ensure maximum security and efficiency:

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#WeSpeakYourLanguage #Outsourcing #ContentModeration
Open Access BPO
Open Access BPO4 days ago
Setting the right performance metrics helps your #CustomerService team achieve business goals and scale as you grow. Partner with a qualified #BPO provider for seamless program management:

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Open Access BPO1 week ago
Consumers turn to #SocialMedia and apps to learn and interact with brands. However, about 60% of online harassment happens on these channels.

Moderate content to keep your online spaces safe for users:

#WeSpeakYourLanguage #ContentModeration
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