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Why employee insight is as important as customer feedback

If you’re outsourcing to a Philippine call center, one of the added tasks that your staff probably carry out is conducting post-call surveys asking customers for comments and testimonials about your products or their overall experience with your brand. While gauging your market’s satisfaction is always a winning strategy, there’s another demographic that you should […]

6 Training focus areas for better agent-customer interaction

The time and effort you invest in improving the quality of customer service you give to your brand supporters will reward you a hundred-fold in the future. Whether you are outsourcing to a call center in the Philippines or managing an in-house team, a major focus area when it comes to maintaining quality customer support […]

5 Winning traits of successful e-commerce businesses

Successful entrepreneurs and business owners have similar winning characteristics, and so do well-established e-commerce businesses. Before you start thinking of which digital marketing strategy can take you to greater heights, the most fundamental step to ensuring success for your online business is just learning what distinguishes mediocre e-commerce sites from those that do extremely well. […]

Maintaining positive attitude despite sales rejection

No person wants to be rejected when it comes to sales. Just thinking about the effort you exerted in convincing someone to try your product and what you could’ve done better can be a frustrating experience. For bigger businesses, the impact of sales rejection can affect everyone in the organization in one way or another. […]

6 Basic ways to build customer trust online

Building trust among customers is easy when you do it face to face because of the connection you can make through your presence and gestures. It can also be a piece of cake when you use call center support services to form bonds, as the voice and tone of your agents are a great way […]

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