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Why voice support still dominates the customer service trade

The Internet age and mobile revolution have made way for web-based tools to invade the customer service trade. Today, we can use email, live chat, and even social media to contact businesses, but despite their prevalence, contact center solutions remain to be the most dominant approach most companies use to stay connected with their customers.

4 Ways to step up your sales and marketing strategy on Facebook

With more and more brands heading over to Facebook to create a platform for better engagement with customers, the site has evolved into becoming a perfect avenue for businesses to conduct social media marketing campaigns. This opportunity is grabbed mostly by online sellers and marketers who want greater exposure for their products and acquire new […]

4 Tasks to accomplish before taking customer service to social media

In a generation where most customers are Internet-savvy and smartphone-clad, businesses take advantage of the power of social media to bring customer service closer to their brand supporters. With social media customer service added to their roster of call center support services, business owners can now receive and respond to product concerns through Facebook or […]

No more clickbaits on Facebook! What do you need to know about it?

Facebook is definitely serious about polishing the platform for high quality social media marketing content and user-relevant information. Just last week, the social network announced its decision to end like-gating as a way of cultivating deeper business-consumer engagement on Brand Pages. And in a more recent news straight from the Facebook press office, it was announced […]

3 Ingredients of trustworthy customer service

There are many factors that businesses claim to be the main ingredient behind their companies’ success. Producing quality products and delivering excellent customer support, for instance, are some of the fundamentals. Success, however, boils down to the level of trust your customers have on your name. Without it, none of your efforts will be well-received […]

4 Things to do after collecting customer survey results

Once you have finally gathered customer service feedback by integrating phone surveys in your call center support services or by asking customers to fill out forms,the next step is to process the results and act on them. Of course, it s not going to be an easy task. Customer satisfaction analysis is a crucial aspect […]

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Open Access BPO7 hours ago
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Open Access BPO5 days ago
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