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3 Ways to make the most out of Facebook’s like-gating ban

If social media marketing is among the services that you have entrusted to a business process outsourcing (BPO) solutions provider, then this news surely means a lot to you: Facebook has put an end to like-gating. Another word for fan-gating, the practice of like-gating is done by brands on Facebook to generate Page followers, requiring […]

4 Common marketing mistakes that startups make

Regardless of the nature of your business or industry you re in, starting a company can be an overwhelming experience. You feel proud that you re finally launching your startup. But, you also feel worried about the difficulties that lie ahead. Just thinking about which traditional or digital marketing strategy to use can be intimidating […]

5 Reasons customers abandon shopping carts on your e-commerce site

Nothing is more frustrating for an e-commerce store owner who invested a lot in designing an effective digital marketing strategy than to see his site s shopping cart abandonment rate go through the roof. It s normal for customers to change their mind at the last minute before finishing the checkout process. But if quite […]

6 Things that outstanding customer support agents do differently

What are the telltale signs of employees who don’t just fulfill their functions but work with a sincere purpose of pleasing customers? The standards may vary from industry to industry, but in every company’s customer service unit (regardless of the trade it belongs to), there are certain practices that can definitely tell if your people […]

What are the costs of losing your customer service focus?

When you start prioritizing other areas of your business and leave little time for your customer service, the inevitable outcome is poor customer service delivery. It goes without saying that poor customer service solutions, such as ineffective call center support services, can turn every customer experience into an unpleasant one. But what most people fail […]

4 Traits that customers expect your live chat support to have

Many businesses choose to add live chat to their call center support services and e-commerce solutions because of the convenience it can provide to customers wanting to reach them. Without having to spend too much time and effort, customers can ask for answers to their questions from chat support agents. The customers do not only […]

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Open Access BPO
Open Access BPO22 hours ago
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Open Access BPO2 days ago
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Open Access BPO6 days ago
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Open Access BPO6 days ago
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Open Access BPO7 days ago
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