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4 Things to do after collecting customer survey results

Once you have finally gathered customer service feedback by integrating phone surveys in your call center support services or by asking customers to fill out forms,the next step is to process the results and act on them. Of course, it s not going to be an easy task. Customer satisfaction analysis is a crucial aspect […]

4 Myths about self-service customer support debunked

The omni-channeling trend and the vast availability of web-based and mobile tools may make it seem that online customer service is widely embraced by businesses anywhere. Surprisingly, however, there are companies that hold out on self-help customer service tools. Some of them avoid outsourcing these functions for the misconceptions about their efficiency. They’re missing out […]

3 Smart ways to generate better leads for your business

It s no secret that business growth highly depends on the ability of a business to attract new customers and retain them. Without quality leads, your call center support services can t help you gain a stronger foothold in the market. But how exactly can quality lead generation be done when it s almost impossible […]

3 Ways to make the most out of Facebook’s like-gating ban

If social media marketing is among the services that you have entrusted to a business process outsourcing (BPO) solutions provider, then this news surely means a lot to you: Facebook has put an end to like-gating. Another word for fan-gating, the practice of like-gating is done by brands on Facebook to generate Page followers, requiring […]

4 Common marketing mistakes that startups make

Regardless of the nature of your business or industry you re in, starting a company can be an overwhelming experience. You feel proud that you re finally launching your startup. But, you also feel worried about the difficulties that lie ahead. Just thinking about which traditional or digital marketing strategy to use can be intimidating […]

5 Reasons customers abandon shopping carts on your e-commerce site

Nothing is more frustrating for an e-commerce store owner who invested a lot in designing an effective digital marketing strategy than to see his site s shopping cart abandonment rate go through the roof. It s normal for customers to change their mind at the last minute before finishing the checkout process. But if quite […]

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Open Access BPO
Open Access BPO4 days ago
Developing countries, including India, Indonesia, and the Philippines, showed 30% increase in gig platform use.

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Open Access BPO
Open Access BPO4 days ago
Setting the right performance metrics helps your #CustomerService team achieve business goals and scale as you grow. Partner with a qualified #BPO provider for seamless program management: https://buff.ly/2Vhw7BB

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Open Access BPO
Open Access BPO5 days ago
With their ability to solve simple issues instantly, chatbots allow brands to make the always-on consumer happy.

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Open Access BPO
Open Access BPO6 days ago
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Open Access BPO
Open Access BPO7 days ago
Here are five ways to help your business gain a deeper understanding of your customers' needs:
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✔️ Gather #CustomerFeedback
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Open Access BPO
Open Access BPO7 days ago
What began as a humble telemarketing startup in 2006 has grown into a full-suite multilingual outsourcing provider.

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