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Best practices to boost data security in call centers

These days, call centers operate in a highly competitive landscape. They manage sophisticated and complex technology systems to optimize sales and meet customer demands. For instance, customer management platforms have evolved throughout the years, which is both a good and a bad thing. While tech-powered solutions like this enhance contact center services, they also make […]

4 Unique ways to give your call center agent training a boost

Customer service training and performance assessment are the two most important pillars of high-quality support. Many call centers spend a huge portion of their budget to improve their employees’ skills. They create and implement their own customer support training programs specially tailored to their agents’ needs. While these may be effective, they alone may not […]

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Open Access BPO
Open Access BPO1 week ago
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Open Access BPO
Open Access BPO2 weeks ago
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Open Access BPO
Open Access BPO2 weeks ago
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Open Access BPO
Open Access BPO2 weeks ago
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Open Access BPO
Open Access BPO3 weeks ago
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Open Access BPO
Open Access BPO3 weeks ago
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