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What call center outsourcing services do video game businesses need?

The Philippines has found its niche in the gaming solutions industry. Open Access BPO enumerates the call center outsourcing services that Philippine-based firms handle for foreign video game producers. The interactive entertainment industry is a booming market that has been tapping the outsourcing sect to aid companies with their game development and gamer support needs. […]

What is the difference between call center metrics and KPIs?

Call center metrics and KPIs are used interchangeably, but did you know that there’s a key difference between them? Read more to find out. Distinguishing between call center metrics and key performance indicators (KPIs) is crucial for effective operational evaluation in outsourcing firms. Although these terms are often used interchangeably, they carry subtle distinctions that […]

Key to Business Success: Marketing and Customer Service Alignment

Customer service and marketing have different objectives and roles, but they need each other to ensure business success. Open Access BPO explains why these two should be aligned. Aligning sales and marketing is a frequently emphasized practice that experts point to as the major tool behind any company’s success. There is, however, another business aspect […]

Open Access BPO now offers multilingual support in 13 languages

MAKATI CITY, Philippines, May 27, 2014 – With the goal of enabling businesses to reach out to their diverse customer bases, Open Access BPO now delivers multilingual customer service and technical support in 13 languages. The original roster of languages offered by the firm includes four European (French, Spanish, German, Italian) and four Asian (Arabic, […]

Hiring tips: Where to find multilingual call center agents

As more and more companies are beginning to discover the massive impact of multilingualism in business expansion and international market penetration in today’s globalized economy, the demand for bilingual and multilingual employees has also risen. Most companies now include bilingualism among the top skills and requirements that they look for in an ideal employee. In […]

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Open Access BPO 5 days ago
Every page of Philippine history tells a story of determination, sacrifice, and the relentless pursuit of liberty.

This Philippine Independence Day, let's take a moment to appreciate the heroes and everyday Filipinos who shaped this nation's journey.
Their legacy reminds us that true freedom is a continuous path of growth and unity.

From our operations across the Philippines, Open Access BPO stands in solidarity with the celebrations of this important day.

#WeSpeakYourLanguage
#PHIndependenceDay2025 #ArawNgKalayaan
#Kalayaan2025 #OABPOholidays
Open Access BPO 7 days ago
#ICYMI: ๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐——๐—ผ๐˜‚๐—ฏ๐—น๐—ฒ๐˜€ ๐——๐—ผ๐˜„๐—ป ๐—ผ๐—ป ๐—ฎ ๐—š๐—ฟ๐—ฒ๐—ฒ๐—ป๐—ฒ๐—ฟ ๐—™๐˜‚๐˜๐˜‚๐—ฟ๐—ฒ ๐˜„๐—ถ๐˜๐—ต ๐—ง๐—ฟ๐—ฒ๐—ฒ-๐—ฃ๐—น๐—ฎ๐—ป๐˜๐—ถ๐—ป๐—ด ๐—œ๐—ป๐—ถ๐˜๐—ถ๐—ฎ๐˜๐—ถ๐˜ƒ๐—ฒ๐˜€

Open Access BPO recently took significant steps towards a greener future.
We're proud to share that our team doubled down on environmental commitment through its ๐‘ƒ๐‘™๐‘Ž๐‘›๐‘ก ๐ผ๐‘ก ๐น๐‘œ๐‘Ÿ๐‘ค๐‘Ž๐‘Ÿ๐‘‘ tree-planting initiatives.

This effort reflects our dedication to sustainability and giving back to the planet.

See how we're making a difference here: https://buff.ly/eVvlVEr

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#OABPOcares #IdeaHubOABPO
Open Access BPO 7 days ago
Connecting with customers goes far beyond just speaking their language.

True understanding comes from a deep appreciation of their culture. That's what creates a genuinely authentic #CustomerExperience for everyone, no matter their background.

Find out more: https://buff.ly/1vvXwZK

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Create meaningful experiences for your customers with a trusted #CustomerSupport expert: https://buff.ly/QAdtZXK

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Open Access BPO 8 days ago
๐—–๐—ผ๐—ป๐˜๐—ฒ๐—ป๐˜ ๐—บ๐—ผ๐—ฑ๐—ฒ๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป boosts your brands' #SocialMedia presence by:
โ€ข Protecting your reputation & credibility
โ€ข Creating a safe & positive community for your users
โ€ข Encouraging user engagement
โ€ข Addressing customer concerns

Now, discover the untold stories of content moderators, their challenges, and the impact they have on our online experiences.

Read our blog now: https://buff.ly/13Fvy03

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Let's build a #ContentModeration program that'll address your operational needs, goals, and targeted growth: https://buff.ly/QAdtZXK

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Open Access BPO 8 days ago
Multilingual #CallCenters commonly offer accent training to their #CustomerService teams.

But the big question is: does accent actually affect #CustomerExperience?

Join us as we explore this topic here: https://buff.ly/JiZPEJD

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Partner with an #outsourcing firm that finds a way to leverage accents and multilingualism to deliver excellent #CX.

Outsource your business needs to Open Access BPO's expert team, supporting over 30 languages.

Contact us today.
Let's start planning your ops: https://buff.ly/QAdtZXK

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Open Access BPO 11 days ago
To improve your customer relationships, start by understanding what shapes their expectations.

This crucial first step helps you proactively meet their needs and build lasting loyalty.
By recognizing these influences, you can tailor your approach and consistently exceed what your customers anticipate.

Here are 7 things that can guide you: https://buff.ly/472hYqD

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Strengthen customer connections with our trusted #CX services.

Let's explore how we can support your goals together: https://buff.ly/QAdtZXK

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#CustomerExperience #CustomerSupport
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