How can you tell if a call center is prepared for the unexpected? Open Access BPO lists preventive practices that customer support outsourcing firms must have aside from their recovery plans. It’s customary for customer support call center firms to include disaster recovery and business continuity plans (BCP) in the business solution packages that they […]
This year s Internet Trend Report is out, and it has findings that could make you rethink that way you do business online. Open Access BPO highlights some of the key trends to help you build a stronger digital marketing strategy. Venture capitalist and Kleiner Perkins Caufield & Byers partner, Mary Meeker, has released the […]
A survey revealed that small businesses outsource call center support services as a means of keeping up the company’s technology needs. Open Access BPO gathers more key findings to show the current technology trend among growing companies.
The Philippines has found its niche in the gaming solutions industry. Open Access BPO enumerates the call center outsourcing services that Philippine-based firms handle for foreign video game producers. The interactive entertainment industry is a booming market that has been tapping the outsourcing sect to aid companies with their game development and gamer support needs. […]
Call center metrics and KPIs are used interchangeably, but did you know that there’s a key difference between them? Read more to find out. Distinguishing between call center metrics and key performance indicators (KPIs) is crucial for effective operational evaluation in outsourcing firms. Although these terms are often used interchangeably, they carry subtle distinctions that […]
Customer service and marketing have different objectives and roles, but they need each other to ensure business success. Open Access BPO explains why these two should be aligned. Aligning sales and marketing is a frequently emphasized practice that experts point to as the major tool behind any company’s success. There is, however, another business aspect […]
MAKATI CITY, Philippines, May 27, 2014 – With the goal of enabling businesses to reach out to their diverse customer bases, Open Access BPO now delivers multilingual customer service and technical support in 13 languages. The original roster of languages offered by the firm includes four European (French, Spanish, German, Italian) and four Asian (Arabic, […]
As more and more companies are beginning to discover the massive impact of multilingualism in business expansion and international market penetration in today’s globalized economy, the demand for bilingual and multilingual employees has also risen. Most companies now include bilingualism among the top skills and requirements that they look for in an ideal employee. In […]
International businesses are aware that customers coming from different cultures can have different expectations from the same brand. How do they cope with the growing and varying demands of their clientele? Open Access BPO sheds light on the basic steps that companies take to meet customer expectations regardless of location, language, and culture they are […]