Should you outsource your technical support?

Should you outsource your technical support?

OABPO Blog Team Published on October 3, 2013

close-up-male-call-center-agent-with-wrench-technical-support-concept
Every company has technical support needs. The question is whether to keep this in-house or outsource it to an offshore provider. Let’s take a look at why you should consider outsourcing your tech support.

Advantages of outsourcing tech support

Outsourcing is beneficial for companies of all sizes. For small companies and startups with limited resources, this is a cost-efficient strategy to assist their customers.

On the other hand, companies large enough to have their own in-house departments, it is still a worthwhile alternative because of the conveniences it offers. Businesses can get a dedicated team of agents and assign certain responsibilities to the third party provider, such as hosting servers and data centers. Additionally, most tech support call centers also have access to important resources for IT. They also train their agents extensively for technical and customer service skills to maintain competitiveness in the burgeoning IT outsourcing industry.

technical-support-computer-keyboard

The Philippines stands out in technical support outsourcing. In the US, the common practice is to hire call center representatives and then train them for a specific product. Companies in the Philippines, on the other hand, can recruit representatives directly from related industries and fields that specialize in the client’s products.

Aside from this, the majority of local representatives are college graduates. Those with degrees in IT or Mechanical Engineering, for instance, join the business outsource processing (BPO) industry to work under customer support departments.

By outsourcing your tech support needs to the Philippines, you can have a capable team of experts to help your customers for a low cost. You can take advantage of various services, from basic troubleshooting to networking issues. Moreover, you can also focus on your core processes to generate more revenue.

Finally, you’ll have talented Filipinos representatives assisting your customers—representatives that are renowned for their diligence, fluent communication skills, and expert knowledge.

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO15 hours ago
Among other benefits, 𝗰𝗼𝗻𝘁𝗲𝗻𝘁 𝗺𝗼𝗱𝗲𝗿𝗮𝘁𝗶𝗼𝗻 monitors and reviews user-generated content to:
• ensure the safety of customers;
• combat spam and potential scams;
• prevent misinformation and fake news;
• boost user experience; and
• cultivate an inclusive community.

𝗕𝘂𝘁 𝘄𝗵𝗶𝗰𝗵 𝗰𝗼𝗻𝘁𝗲𝗻𝘁 𝗺𝗼𝗱𝗲𝗿𝗮𝘁𝗶𝗼𝗻 𝗺𝗲𝘁𝗵𝗼𝗱 𝗶𝘀 𝗿𝗶𝗴𝗵𝘁 𝗳𝗼𝗿 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀?
Explore the fascinating types of #ContentModeration shaping the digital landscape: https://buff.ly/3WR5rn5

----------
Work with our content experts to build a community where everyone feels heard and protected: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 day ago
Preventing your customers from leaving your brand may not be as easy as it sounds, but here are 5 tips your outsourced #CallCenter's customer retention team must consider: https://buff.ly/3Nem7Sb

----------
Ensure brand loyalty with Open Access BPO's high-quality #CustomerSupport. Contact us today: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerRetention
Open Access BPO
Open Access BPO2 days ago
#CallCenter Team Leaders drive progress and ensure top-notch service for your brand's customers.

Want to unlock the secrets to becoming an extraordinary leader for your team?
Here are the 5 biggest enemies of great leadership, along with a few tips on how to be a good leader: https://buff.ly/45LagCr

----------
Partner with Open Access BPO. We have great call center agents and team leaders to guarantee your brand's growth: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO5 days ago
To build a truly customer-centric organization, your #CustomerExperience team must be highly emotionally intelligent.

Here are the 5 advantages of cultivating #EmotionalIntelligence among your #CallCenter staff: https://buff.ly/43uHbcu

----------
Connect with an #outsourcing firm that can deeply connect with your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CX #CustomerSupport
Open Access BPO
Open Access BPO5 days ago
Love knows no boundaries, and this month, we celebrate the beautiful #diversity that makes us who we are. 𝗣𝗿𝗶𝗱𝗲 𝗠𝗼𝗻𝘁𝗵 honors and uplifts the LGBTQIA+ community, their achievements, and their ongoing fight for equality.

Open Access BPO joins the LGBTQIA+ community in celebrating authenticity, acceptance, and love this #PrideMonth.

Let's all spread love in all of its forms! Happy Pride!

#WeSpeakYourLanguage
#PrideMonth #Pride2023
#OASpeaksWithPride
#OneWithDiversity
Open Access BPO
Open Access BPO6 days ago
#FlashbackFriday: Revisit an enlightening blog post that delves into the historic Stonewall Riots, a pivotal moment in #LGBTQIA+ history.

Let's honor those who paved the way for progress, sparking a movement that continues to inspire change today: https://buff.ly/3C9zdd8

#WeSpeakYourLanguage
#PrideMonth #InclusivityMatters
#PrideMonth #Pride2023 #PrideHistory
#OASpeaksWithPride #OneWithDiversity
Open Access BPO