Tag: Culture shock can be unavoidable for call center workers. Train your agents to handle it well by sharing with them these tips!

Can your multilingual call center agents handle culture shock?

For multilingual call center agents, experiencing culture shock is unavoidable. How well can your agents handle this? According to global communication expert Communicaid, culture shock is a state of psychological or physical disorientation that occurs when people encounter a new culture. Although it happens more commonly to those who recently moved to a foreign location, […]

By Faith Ocampo

September 19, 2016

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Open Access BPO 10 hours ago

Open Access BPO has consolidated its Manila offices into a central hub at the Robinsons Summit Center in Makati City | https://buff.ly/3UCpAfH

The company believes this move will improve communication and collaboration among employees, ultimately leading to better service for their clients.

The new office space features a state-of-the-art operations floor designed to optimize agent performance. It also includes a cafeteria with a barista, and a lounge area for employee relaxation. Open Access BPO hopes this consolidation will foster a strong sense of community and collaboration among its teams.

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Open Access BPO Yesterday

𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗖𝗼𝗻𝘀𝗼𝗹𝗶𝗱𝗮𝘁𝗲𝘀 𝗠𝗮𝗻𝗶𝗹𝗮 𝗦𝗶𝘁𝗲𝘀 𝗜𝗻𝘁𝗼 𝗖𝗲𝗻𝘁𝗿𝗮𝗹 𝗛𝘂𝗯 𝗳𝗼𝗿 𝗦𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀
Read more: https://buff.ly/4bf5xv1

In a move designed to boost efficiency and elevate service quality, global #outsourcing leader Open Access BPO has consolidated its Manila operations into a central hub.

This streamlined approach brings all Manila teams together under one roof within the Robinsons Summit Center, situated in the heart of Makati City, the Philippines' premier business district. The new centralized location fosters improved collaboration among employees and facilitates a more unified approach to client service delivery.

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Open Access BPO Yesterday

Your #CustomerService team could be your #marketing secret weapon.

They may have different objectives and roles, but when these departments work together, you can create a seamless #CustomerExperience that turns leads into loyal fans.

Open Access BPO explains why aligning these should be a priority: https://buff.ly/3WuxpH7

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Your customers deserve a seamless experience.

Partner with Open Access BPO and leverage our #CX expertise to craft a winning #CustomerSupport strategy together: https://buff.ly/3WuxpXD

#WeSpeakYourLanguage
#outsourcing #OutsourcingSolutions
#BPO #CustomerHappiness

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Open Access BPO 2 days ago

You'll be surprised that brands often overlook employee satisfaction.

They forget that exceptional #CustomerExperience plays a vital role in fostering #CustomerSatisfaction, loyalty, and ultimately, the success of a business:

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An empowered workforce leads to revolutionary #CustomerSupport.
Outsource to us now and let our team upgrade your #CX: https://buff.ly/4a6di5f

#WeSpeakYourLanguage
#EmployeeManagement #EmployeeEngagement
#CompanyCulture #WorkLifeBalance
#EmployeeExperience

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Open Access BPO 2 days ago

Leading brands entrust #BPO providers with some of their most valuable assets: confidential company data and sensitive customer information.

This trust comes with a significant responsibility for #DataSecurity.

Check out what you and #outsourcing companies like Open Access BPO can do to keep your customers' valuable info safe: https://buff.ly/4b4ZzwT

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Ready to experience secure outsourcing with a partner who prioritizes data confidentiality?

Contact us today to discuss your #SecureOutsourcing needs: https://buff.ly/4b9kpLh

#WeSpeakYourLanguage
#InformationSecurity #InfoSec
#OutsourcingSecurity #SecureYourData

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Open Access BPO 3 days ago

"This consolidation marks a significant chapter in Open Access BPO's growth journey,” company CEO Ben Davidowitz remarked.

"This is more than a physical relocation. By uniting our skilled teams and expertise under one roof, we continue to foster collaboration and innovation. It's an investment that underscores our dedication to embrace flexible hybrid work environments to provide exceptional services to our clients while nurturing a dynamic workplace culture for our people."

Open Access BPO, a leading provider of #outsourcing CX solutions, recently completed the consolidation of its Manila operations into centralized hub in the heart of the Makati CBD.

𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗖𝗼𝗻𝘀𝗼𝗹𝗶𝗱𝗮𝘁𝗲𝘀 𝗠𝗮𝗻𝗶𝗹𝗮 𝗦𝗶𝘁𝗲𝘀 𝗶𝗻𝘁𝗼 𝗖𝗲𝗻𝘁𝗿𝗮𝗹 𝗛𝘂𝗯 𝗳𝗼𝗿 𝗦𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 | https://buff.ly/3wzMUTn

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