3 of the most in demand BPO jobs in 2014

3 of the most in demand BPO jobs in 2014

December 22, 2014

3-of-the-most-in-demand-BPO-jobs-in-2014--
This year has been a fruitful one for both the global business process outsourcing (BPO) industry and for people who aspired to be a part of BPO in the Philippines. Not only did the total outsourcing workforce reach the forecasted one million mark, several BPO jobs also topped salary rankings in the country.

Back office jobs like IT and digital marketing were undeniably in demand. In fact, the majority of the skills listed by LinkedIn as the top qualifications that got people hired this year are related to IT and web development. While these skills are also what most Philippine-based employers looked for in ideal candidates, call center jobs still topped the list of the most sought after occupations by applicants and employers alike.

Bilingual Call Center Agents

3-of-the-most-in-demand-BPO-jobs-in-2014--Open-Access-BPO--The-most-in-demand-BPO-jobs-in-2014

With the multilingual call center niche gradually solidifying its position as one of the most lucrative sectors of the Philippine BPO industry, the demand for individuals who are proficient in foreign languages heightened. Another contributing factor is the increasing need of multinational businesses to have a central BPO location instead of stationing several satellite offices across Asia. The Philippines, having a diverse workforce and being situated in the middle of the continent, came out as the best choice for multilingual outsourcing services.

Healthcare Representatives

3-of-the-most-in-demand-BPO-jobs-in-2014

The healthcare information management sector made waves last year for recording the highest revenue growth among all BPO segments. This continued in 2014, and it even helped the BPO industry balloon its manpower count to one million this year.

Digital Marketing Experts

3-of-the-most-in-demand-BPO-jobs-in-2014-

Digital marketers, including search engine optimization (SEO) experts, social media managers, and content creators, were highly in demand because of the growing number of businesses that are transitioning their marketing focus from traditional means to web-based ones. The need to have an online presence is greater now more than ever, as consumers become more and more inclined to digital environments and communication channels.

 

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO1 day ago
Wishing our colleagues, friends and family celebrating a happy #RoshHashanah. May you find joy, peace, and love in this new year.

#WeSpeakYourLanguage #OAHolidays #RoshHashanah5781
Open Access BPO
Open Access BPO1 day ago
Customer data present a rich opportunity for #brands to create lasting impressions upon their target demographic. Here's how you can manage crucial information better to achieve a 360-degree view of your customers: https://zcu.io/VWID

#WeSpeakYourLanguage #CustomerExperience
Open Access BPO
Open Access BPO2 days ago
We are on #LinkedIn! Follow Open Access BPO to catch up on the latest company news, industry insights, features, and blog updates every week.

Like, share, and comment on our posts to find like-minded people who you can exchange valuable conversations with: https://zcu.io/sxAl

#WeSpeakYourLanguage #OpenAccessBPOConnect
Open Access BPO
Open Access BPO3 days ago
Customers gravitate toward fast and convenient purchase methods. Amplify your #CustomerService strategy to ensure #CustomerSatisfaction and avoid getting repeat complaints: https://zcu.io/KWQZ

#WeSpeakYourLanguage #CustServ #CustomerExperience
Open Access BPO
Open Access BPO4 days ago
Having a single view of the customer allows brands to see all the issues encountered by clients. This equips the business with a deeper understanding of customers' problems, enabling faster #CallCenter resolution: https://zcu.io/mag0

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO5 days ago
The growing number of #CustomerService cases resolved via #SocialMedia proves that the Internet has become the go-to channel for new generation consumers. Here's how you can supercharge your brand's social media customer support: https://zcu.io/wzqS

#WeSpeakYourLanguage