3 of the most in demand BPO jobs in 2014

3 of the most in demand BPO jobs in 2014

OABPO Blog Team Published on December 22, 2014

3-of-the-most-in-demand-BPO-jobs-in-2014--
This year has been a fruitful one for both the global business process outsourcing (BPO) industry and for people who aspired to be a part of BPO in the Philippines. Not only did the total outsourcing workforce reach the forecasted one million mark, several BPO jobs also topped salary rankings in the country.

Back office jobs like IT and digital marketing were undeniably in demand. In fact, the majority of the skills listed by LinkedIn as the top qualifications that got people hired this year are related to IT and web development. While these skills are also what most Philippine-based employers looked for in ideal candidates, call center jobs still topped the list of the most sought after occupations by applicants and employers alike.

Bilingual Call Center Agents

3-of-the-most-in-demand-BPO-jobs-in-2014--Open-Access-BPO--The-most-in-demand-BPO-jobs-in-2014

With the multilingual call center niche gradually solidifying its position as one of the most lucrative sectors of the Philippine BPO industry, the demand for individuals who are proficient in foreign languages heightened. Another contributing factor is the increasing need of multinational businesses to have a central BPO location instead of stationing several satellite offices across Asia. The Philippines, having a diverse workforce and being situated in the middle of the continent, came out as the best choice for multilingual outsourcing services.

Healthcare Representatives

3-of-the-most-in-demand-BPO-jobs-in-2014

The healthcare information management sector made waves last year for recording the highest revenue growth among all BPO segments. This continued in 2014, and it even helped the BPO industry balloon its manpower count to one million this year.

Digital Marketing Experts

3-of-the-most-in-demand-BPO-jobs-in-2014-

Digital marketers, including search engine optimization (SEO) experts, social media managers, and content creators, were highly in demand because of the growing number of businesses that are transitioning their marketing focus from traditional means to web-based ones. The need to have an online presence is greater now more than ever, as consumers become more and more inclined to digital environments and communication channels.

 

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO2 days ago
#Gamification claims to lighten stressful jobs, but is this truly helpful in #TechnicalSupport?

Join us as we explore just how effectives this strategy is in the #CallCenter: https://buff.ly/3LU2M6p

----------
We build strategies that empower people and solidify brand loyalty for our partners: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CustomerService
#EmployeeManagement #EmployeeEngagement
#CustomerExperience
Open Access BPO
Open Access BPO4 days ago
#CustomerService metrics indicate the level of service your brand is capable of providing.
They can also reveal just how effective your strategies are, including your
• staffing
• training
• quality assurance, and
• service/people management.

Metrics are more diagnostic than curative: https://buff.ly/3RiolyQ

----------
Make dismal #CustomerService a thing of the past when you outsource your #CustomerSupport needs: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CallCenterOutsourcing #CallCenters
#CustomerExperience
Open Access BPO
Open Access BPO5 days ago
Customers appreciate brands with #eCommerce websites that have #LiveChatSupport because of its convenience, speed, and humanized interaction.
You need to optimize these 4 features to make your #ChatSupport exceptional: https://buff.ly/3fhVflL

----------
Upgrade #CustomerExperience with our 24/7 multichannel #CustomerSupport solutions: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #eCommerce
Open Access BPO
Open Access BPO1 week ago
#Repost | Team Allied Services and You:
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 is once again supporting #RyansRun during the TCS New York City Marathon this November.

Ryan's Run is a nonprofit organization and NYC Marathon Charity Partner. This #sponsorship supports #charity healthcare system Allied Services and their goal to improve the lives of people with disabilities, life-changing injuries, and chronic illnesses.

Photo shows Open Access BPO CEO Ben Davidowitz presenting the multilingual #CallCenter's donation to Allied Services' Jim Brogna and Steve Davidowitz.

----------
Open Access BPO is a multilingual call center with locations in both the Philippines and the United States. The company’s Chief Operating Officer, Ben Davidowitz, grew up in Kingston, PA. His brother, Steve, has been part of the charity campaign since its inception in 2010, and will be running the TCS New York City Marathon once again this year as part of Team Allied Services and You. He will be joined by an Open Access BPO employee.

Thank you @openaccessbpo

#openaccessbpo #teamalliedservicesandyou #pinoyrunner
#tcsnycmarathon #partnership #support #WeSpeakYourLanguage
#NYCMarathon2022
Open Access BPO
Open Access BPO1 week ago
Open Access BPO, in partnership with the Philippine Red Cross, is holding a #BloodDonation drive on September 28.

Employees who haven't signed up as #BloodDonors may do so by filling out this form: https://buff.ly/3dvNyI6

𝗦𝗮𝘃𝗲 𝗮 𝗟𝗶𝗳𝗲 𝗕𝗹𝗼𝗼𝗱 𝗗𝗿𝗶𝘃𝗲 𝟮𝟬𝟮𝟮
September 28 | 10:00 AM - 3:00 PM PST
Open Access BPO Makati, Glorietta 2 site lobby

#WeSpeakYourLanguage
#DonateBlood
Open Access BPO
Open Access BPO2 weeks ago
#Gamification works to create healthy competition and camaraderie among your #CallCenter agents while ensuring productivity and high quality support for your customers.

But it only works if done right. Here are several tips you can use to gamify your contact center: https://buff.ly/3dvR6Kt

----------
Ensure high quality support for your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO