5 Pitfalls of multisourcing and how to avoid them

Faith Ocampo Published on May 2, 2016

businessman-using-umbrella-to-shield-from-thrown-rocks

If you’re planning to ink multiple outsourcing deals, be sure you can multitask.

Multisourcing became popular as an attempt to guard against the risks of relying on just one major provider. By signing smaller deals with multiple outsourcing companies, businesses obtain expertise from various sources. At the same time, the selected providers aren t burdened by chunks of work too big for them. They can focus all resources on what they do best, and as a result, they perform better.

shocked-middle-aged-businessman-with-many-fingers-pointed-at-him

So by choosing the most capable suppliers, youll be able to deploy high-quality services across departments. This makes business process outsourcing (BPO) more sustainable, but only if you re skilled enough to manage it well.
From a business management perspective, multisourcing can become more confusing and difficult to handle. For example, if you have an inbound call center, a different team for tech support, and another for back office, you must give them equal attention. Thus, you need a comprehensive strategy before entering such a setup. Otherwise, you might experience these five dangers.

1. Shaky internal foundation

businessman-holding-tools

Before you start looking for prospective vendors, you need to ensure that your internal structure is already robust. You must have the right people who are knowledgeable on the services you need to outsource. Individual supervisors must be assigned to oversee each outsourcing arrangement so you can simultaneously monitor the performance of multiple providers. If not, the quality of some of your services may later be compromised, and this can trigger major problems.

 

2. Chaotic management

businessman-in-office-covered-in-posti-it-notes

In multisourcing, confusion occurs when:

• the tasks of each provider aren t clearly outlined;
• meetings with the outsourcing companies aren’t properly scheduled; and
• your vendors don’t get along with one another.

That’s why it’s important to have an organized plan for handling multiple outsourced teams. This plan must include:

• the specific tasks expected from each provider;
• schedule of meetings and other activities; and
• a system that promotes collaboration among vendors.

 

3. Overlaps in outsourced tasks

female-business-executive-with-hands-trapped-under-piles-of-paper

Overlaps occur when the same set of outsourcing services is being handled by two or more providers. Aside from causing confusion, this is an expensive oversight. Plus, it can cause serious problems that even your customers would be able to tell. Because your vendors would be doing one task in presumably very different ways, it can result in inconsistencies that threaten your branding.

This can be solved by allowing all outsourced parties to communicate with one another. If you re not comfortable with this due to confidentiality issues, it’s your responsibility to delineate each provider s duties to make sure that they’re complementary rather than overlapping.

 

4. Getting stuck with bad choices

businessman-drowning-in-paper-work

Multisourcing allows you to make the most of the external expertise you can acquire out there. Thus, there s a heavy pressure on brands, as they need to choose the best providers in each niche, be it call center services, tech support, or digital marketing. You need to consider your workforce size, the industry you re in, and the performance of your prospects before making a final decision.

 

5. Overreliance on external expertise

businessman-wrapped-in-ropes

You can’t build a company that depends too much on external talents. Don t be too complacent when everything goes smoothly. In case some of your BPO deals fail, your in-house employees must be able to take over, even if only temporarily.

So rather than being viewed as the ultimate solution to many business dilemmas, outsourcing services must be seen as resources that would let you highlight your organization’s inherent strength.

 

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
Join us on facebook
Open Access BPO Yesterday
Gaining a leg up on the global competition means so much more than speaking your customer's langauage.

Understand their culture and you stand to capture the international market: https://buff.ly/3W2ODcL

----------
Outsource with a #MultilingualCallCenter that will help you establish a strong foothold in your global markets: https://buff.ly/4bDl6Mj

#WeSpeakYourLanguage
Open Access BPO Yesterday
Open Access BPO hosted a successful #Pride celebration, fostering a spirit of #inclusivity and community.
Attendees enjoyed a lively atmosphere with video showcases, band performances, and a drag queen showcase.

The event highlighted our commitment to #diversity and inclusion within the workplace.

𝗛𝗲𝗮𝗱 𝘁𝗼 𝗼𝘂𝗿 𝗯𝗹𝗼𝗴 𝗳𝗼𝗿 𝗮 𝗳𝘂𝗹𝗹 𝗿𝗲𝗰𝗮𝗽 𝗼𝗳 𝘁𝗵𝗲 𝗲𝗽𝗶𝗰 𝗰𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗶𝗼𝗻: https://buff.ly/4cXfjSS

----------
Open Access BPO is a dedicated employee-centric #outsourcing firm that champions a culture of respect and appreciation for all, regardless of background or identity.

Outsource to gain a #CX team and a strategic employee-centric operations management without losing your focus on growing your business.
Partner with us today: https://buff.ly/4cWE95y

#WeSpeakYourLanguage
#OneWithDiversity #PrideMonth
#Pride2024 #CelebratePride
#OABPOSpeaksWithPride
Open Access BPO 3 days ago
You need skilled and creative #CustomerService agents to wow your customers.
But #hiring the right people to engage with your consumers can be difficult for many brands.

Here's how to tweak your #recruitment strategies to get the best #CX experts: https://buff.ly/3zJNPSn

----------
Or you can outsource to Open Access BPO and we'll do the recruitment and training for you.

Send us a message today to set up your own team of #CX specialists: https://buff.ly/3VZNHG3

#WeSpeakYourLanguage
#outsourcing #CSat
#CustomerExperience
Open Access BPO 4 days ago
Aside from the different accents, Americans and Britons have different attitudes when talking to #CallCenter agents.

Here's what agents have to know about both types of English-speaking Westerners when providing #CustomerService: https://buff.ly/3WdNKPW

----------
Anticipate and exceed your global customers' demands with a multilingual #CX expert: https://buff.ly/3WbhEnR

#WeSpeakYourLanguage
#CustomerExperience #CX
Open Access BPO 4 days ago
Great #CallCenter agents rely on strong Team Leaders for guidance and motivation. But even the best intentions can be overshadowed by negative leadership habits.

Check out our blog post for 𝘁𝗵𝗲 𝗺𝗼𝘀𝘁 𝗰𝗼𝗺𝗺𝗼𝗻 𝗽𝗶𝘁𝗳𝗮𝗹𝗹𝘀 𝘁𝗵𝗮𝘁 𝗰𝗮𝗻 𝘀𝗮𝗯𝗼𝘁𝗮𝗴𝗲 𝘆𝗼𝘂𝗿 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 (plus insider tips for becoming a stellar leader who inspires your team and drives results!): https://buff.ly/4eWMurQ

----------
Ready to man your brand's with the premier #CX team?

Find great call center agents and leaders to help manage your brand's growth when you partner with Open Access BPO: https://buff.ly/3WdMbBy

#WeSpeakYourLanguage
#CustomerExperience #CustomerService
#CallCenterManagement #ContactCenters
#CallCenterLeadership #LeadershipQualities
#EmployeEmpowerment
Open Access BPO 8 days ago
Open Access BPO Makati picked up where our Davao colleagues left off in #PrideMonth celebrations.

Here are some of the highlights in last Friday's Pride Party at The Enderun Tent: https://buff.ly/4cHNoa9
Open Access BPO