Faith Ocampo, Author at Open Access BPO

Why financial firms need to partner with multilingual call centers

As customers’ loyalty to their banks continues to decline, how should financial firms respond? It’s always been challenging for banks and other financial services companies to innovate. They can’t immediately...

By Faith Ocampo

September 13, 2016

Call Center Industry

5 Tips for recruiting the right call center team leaders

Call center leadership recruitment is a challenge, but your insights can help your partner deal with it better. A call center relies on the effectiveness of its team leaders for...

By Faith Ocampo

September 10, 2016

Call Center Agents Call Center Industry

Why millennials make great telemarketers

Telemarketing connects customers and drives sales. However, telemarketing strategies become even more effective when millennials are doing it. As a business owner, you may have heard varying opinions about different...

By Faith Ocampo

September 9, 2016

Call Center Agents Customer Experience Customer Support

How to Respond to Tough Customer Service Situations

How well can your call center agents respond to challenging situations? Preparing for worst-case scenarios allows agents to learn how to respond to customers the right way. During these moments,...

By Faith Ocampo

September 8, 2016

Call Center Industry Customer Experience Customer Support Multilingual Call Center Services

Customer Loyalty Buzzwords You Need to Know

The need to measure customer satisfaction leads to conversations about customer loyalty. Here are some buzzwords that go with it. As a business owner, your ultimate goal is to cultivate...

By Faith Ocampo

September 6, 2016

Solutions

3 Reasons why healthcare firms need a multilingual call center

The best healthcare firms take care of their patients even outside the clinic or hospital. This is where multilingual call centers come in. Effective communication plays a vital role in...

By Faith Ocampo

September 5, 2016

Call Center Industry Customer Support Employee Engagement

Should call centers consider a 4-day work week?

Ask any employee if they are in favor of a 4-day work week, and their answer might be a definite “yes”. But should call centers consider this? The traditional 5-day...

By Faith Ocampo

September 3, 2016

Top Story

Is slow customer service really that bad?

Everybody says speed is king in customer service. Do you agree? You’re probably already tired of hearing customer relations experts going on and on about speed. The case for fast...

By Faith Ocampo

September 2, 2016

Top Story

5 Best practices for creating a helpful ‘Contact Us’ page

An optimized contact form for your website can help you generate new leads and resolve customer issues faster. These days, you’ll never find a website that doesn’t have a “Contact...

By Faith Ocampo

August 31, 2016

Call Center Industry Customer Experience Customer Support Global Outsourcing Omnichannel Solutions

Top 5 Industries That Need a Multilingual Call Center

The rise of global business and international markets has opened up a world of opportunities, but it has also brought forth a unique set of challenges—concerns that multilingual call centers...

By Faith Ocampo

August 30, 2016

Author: Faith Ocampo

Why financial firms need to partner with multilingual call centers

5 Tips for recruiting the right call center team leaders

Why millennials make great telemarketers

How to Respond to Tough Customer Service Situations

Customer Loyalty Buzzwords You Need to Know

3 Reasons why healthcare firms need a multilingual call center

Should call centers consider a 4-day work week?

Is slow customer service really that bad?

5 Best practices for creating a helpful ‘Contact Us’ page

Top 5 Industries That Need a Multilingual Call Center