Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
Want to keep your agents engaged, happy, and motivated? Organize volunteer programs for them! Though far from being a new concept, employee volunteerism is one of the most effective ways...
Data analytics shows how customer experience should be delivered. Learn how your brand can tap into its potential here. Data analytics has become a game-changer for businesses seeking to enhance...
When you over-moderate user-generated content, you’re compromising your commitment to promote transparency and champion the voice of the customer. There’s no denying that content moderation, a key part of reputation...
To provide your customers the best service possible, choose the right CRM tool. Here’s how you can pick one that meets your needs. As a business owner, you know that...
Multichannel retailers are aware of the dangers that fraud has. But does being aware of fraud make it easier to spot? Not exactly. Transactions have grown exponentially for multichannel retailers....
Businesses leverage the ubiquity of the smartphone through mobile customer service. So which customer service features can help with it? With the widespread use of smartphones and tablets, customers now...
By providing a wide range of customer service options, brands empower their consumers and make their lives a lot easier. To meet varying and fast-changing customer expectations, brands have to...
Customer loyalty remains a steadfast pillar of success in any industry where trends shift, technologies evolve, and competition is fierce. The art of customer retention is like nurturing a gardenโrequiring...
No, it’s not just semantics. If you want to create a more robust customer service strategy, you should know the differences between these two customer experience trends. Many entrepreneurs use...
It’s estimated that 85% of consumers all over the world currently own a smartphone, and they’re spending 90% of their time on mobile apps. Are you making the most of...
On September 26, in observance of Save Sierra Madre Day, #OpenAccess and Fostering Education & Environment for Development (FEED) held Plant It Forward 2026 at the UP Laguna-Quezon Land Grant in Siniloan, Laguna.
With more than 30 volunteers planting native saplings, the initiative supported local reforestation efforts and highlighted the importance of protecting the Sierra Madre and its forests.
Observed annually on September 26 under Presidential Proclamation No. 413, Save Sierra Madre Day calls attention to the importance of conserving this vital mountain range.
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.