Faith Ocampo, Author at Open Access BPO

Why travel firms need to zero in on customer service

In the past decades, the tourism industry has been experiencing continued growth, making it one of the fastest growing business sectors in the world. Along with this commendable feat, a...

By Faith Ocampo

August 12, 2016

Customer self-service

Self-service features every customer wants from your website

Self-service is steering customer support to a new direction by making knowledge accessible across touchpoints and at all points of the customer journey. Customer care is evolving, and the form...

By Faith Ocampo

August 11, 2016

Philippine Outsourcing

7 Steps in creating a multilingual customer support strategy: Part 2

All over the world, there’s a growing need for multilingual customer support as brands aim to capture the international market and establish global dominance. 7 Steps in creating a multilingual...

By Faith Ocampo

August 10, 2016

Global Outsourcing

How poor internal communication leads to poor customer service

Bad customer service experiences are often a result of disconnected internal departments and inefficient communication. Organizational silos are one of the biggest barriers preventing contact centers from meeting customers’ expectations....

By Faith Ocampo

August 8, 2016

Call Center Agents Call Center Industry Performance Management

Top 5 Reasons Why Call Center Agents Quit

Companies can survive from an onslaught of business disasters—sluggish sales, lack of clients, and even public relations crises. But once employees quit in droves, it can be difficult to recover....

By Faith Ocampo

August 6, 2016

Global Outsourcing

How can multilingual call centers help online retail brands?

More and more customers are falling in love with online shopping, but are you delivering the quality of customer support they deserve? A growing number of entrepreneurs are starting to...

By Faith Ocampo

August 5, 2016

Global Outsourcing Philippine Outsourcing

100 New foreign firms may soon set up BPO offices in PH

Around 100 new foreign companies are planning to invest in the Philippine business process outsourcing (BPO) segment. Benedict Hernandez, President of the Contact Center Association of the Philippines (CCAP), announced...

By Faith Ocampo

August 4, 2016

Top Story

How to run a short and productive virtual meeting

Virtual meetings are becoming popular in outsourcing environments for a lot of reasons, including low cost, high efficiency, and ease of setting up. For outsourcing companies and their clients, online...

By Faith Ocampo

August 3, 2016

Global Outsourcing

7 Steps in creating a multilingual customer support strategy: Part 1

English may be one of the world’s most widely recognized languages, but it’s far from being consumers’ sole language of choice when it comes to customer service. Now that personalization...

By Faith Ocampo

August 3, 2016

Top Story

Making your in-store customer service memorable

Providing the same quality of customer service across all touchpoints, including in-store interactions, would let you build lasting relationships. Today’s fast-paced retail industry forces brand owners to focus on tech-based...

By Faith Ocampo

July 30, 2016

Author: Faith Ocampo

Why travel firms need to zero in on customer service

Self-service features every customer wants from your website

7 Steps in creating a multilingual customer support strategy: Part 2

How poor internal communication leads to poor customer service

Top 5 Reasons Why Call Center Agents Quit

How can multilingual call centers help online retail brands?

100 New foreign firms may soon set up BPO offices in PH

How to run a short and productive virtual meeting

7 Steps in creating a multilingual customer support strategy: Part 1

Making your in-store customer service memorable