Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
In the past decades, the tourism industry has been experiencing continued growth, making it one of the fastest growing business sectors in the world. Along with this commendable feat, a...
Self-service is steering customer support to a new direction by making knowledge accessible across touchpoints and at all points of the customer journey. Customer care is evolving, and the form...
All over the world, there’s a growing need for multilingual customer support as brands aim to capture the international market and establish global dominance. 7 Steps in creating a multilingual...
Bad customer service experiences are often a result of disconnected internal departments and inefficient communication. Organizational silos are one of the biggest barriers preventing contact centers from meeting customers’ expectations....
Companies can survive from an onslaught of business disastersโsluggish sales, lack of clients, and even public relations crises. But once employees quit in droves, it can be difficult to recover....
More and more customers are falling in love with online shopping, but are you delivering the quality of customer support they deserve? A growing number of entrepreneurs are starting to...
Around 100 new foreign companies are planning to invest in the Philippine business process outsourcing (BPO) segment. Benedict Hernandez, President of the Contact Center Association of the Philippines (CCAP), announced...
Virtual meetings are becoming popular in outsourcing environments for a lot of reasons, including low cost, high efficiency, and ease of setting up. For outsourcing companies and their clients, online...
English may be one of the world’s most widely recognized languages, but it’s far from being consumers’ sole language of choice when it comes to customer service. Now that personalization...
Providing the same quality of customer service across all touchpoints, including in-store interactions, would let you build lasting relationships. Today’s fast-paced retail industry forces brand owners to focus on tech-based...
On September 26, in observance of Save Sierra Madre Day, #OpenAccess and Fostering Education & Environment for Development (FEED) held Plant It Forward 2026 at the UP Laguna-Quezon Land Grant in Siniloan, Laguna.
With more than 30 volunteers planting native saplings, the initiative supported local reforestation efforts and highlighted the importance of protecting the Sierra Madre and its forests.
Observed annually on September 26 under Presidential Proclamation No. 413, Save Sierra Madre Day calls attention to the importance of conserving this vital mountain range.
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.