Faith Ocampo, Author at Open Access BPO

Why you must choose your performance metrics carefully

Are the performance metrics you’re using for your call center still relevant in an omnichannel setup? The trick in delivering high-quality customer support is to understand what truly matters to...

By Faith Ocampo

July 29, 2016

Solutions

5 Features your customer service mobile app must have

Improving customer service is a top priority for many businesses today, and developing a mobile app offers a promising niche for such an endeavor. A few years back, brands started...

By Faith Ocampo

July 27, 2016

Call Center Agents

Are you hampering your call center agents’ productivity?

Shortcomings in call center agent productivity can’t be tolerated. How can call center management can work around these problems? As a call center manager, you understand the significance of maintaining...

By Faith Ocampo

July 26, 2016

Customer Experience Customer Support Live Chat Support Performance Management

Is agent multitasking advisable for live chat support?

Live chat is the channel of choice both for brands and customers. It can save you a lot of time and money, while letting you personalize customer interactions. There’s no...

By Faith Ocampo

July 25, 2016

Top Story

Open Access BPO unveils new web design

Open Access BPO, a multilingual call center in the Philippines, is happy to announce the launch of its freshly upgraded corporate website. We at Open Access BPO aim to provide...

By Faith Ocampo

July 22, 2016

Call Center Industry

6 Forms of Data Analytics in the Call Center

Data analytics, borne out of the need to make sense of big data that contact centers collect during their everyday operations, is completely changing the way brands deliver customer service....

By Faith Ocampo

July 21, 2016

Customer Experience Customer Support Multilingual Call Center Services

Which Customer Service Blunders Frustrate Callers the Most?

Customers always have a high standard when contacting support. In fact, there are some customer service blunders that they find frustrating. Customer service, a vital aspect of any business, often...

By Faith Ocampo

July 19, 2016

Customer Experience Multilingual Call Center Services Outsourcing tech tools

An Eight-Item Checklist for Multichannel Success

Multichannel success doesn’t happen overnight. There are a lot of factors to consider, and here’s a checklist to help you with it. Mastering multichannel success is not just an option—it’s...

By Faith Ocampo

July 18, 2016

Top Story

Key elements of good social media interactions

A strong social strategy is a prerequisite of memorable online customer interactions. Social media websites like Facebook and Twitter provide brands a range of opportunities to connect with their target...

By Faith Ocampo

July 15, 2016

Call Center Agents Call Center Industry Customer Support Performance Management

5 Reasons Why Call Center Training Programs Fail

Just because you have your call center training program in place doesn’t mean you’re ready to deploy agents right away. As a call center manager, you understand the critical role...

By Faith Ocampo

July 14, 2016

Author: Faith Ocampo

Why you must choose your performance metrics carefully

5 Features your customer service mobile app must have

Are you hampering your call center agents’ productivity?

Is agent multitasking advisable for live chat support?

Open Access BPO unveils new web design

6 Forms of Data Analytics in the Call Center

Which Customer Service Blunders Frustrate Callers the Most?

An Eight-Item Checklist for Multichannel Success

Key elements of good social media interactions

5 Reasons Why Call Center Training Programs Fail