Faith Ocampo, Author at Open Access BPO

7 Tips for Writing Better Customer Service Emails

Despite the boom of social media, email remains an integral part of the multichannel customer service strategy. Your customer experience (CX) strategy won’t be complete without customer service emails. The...

By Faith Ocampo

July 13, 2016

Philippine Outsourcing

Philippine BPO companies are driving up business development

Philippine BPO companies are not just creating job opportunities, they’re also boosting the country’s economic growth in plenty of ways. Since the Philippines saw the potential of the business process...

By Faith Ocampo

July 12, 2016

Top Story

4 Applications of speech recognition in the contact center

Call centers can improve the customer experience by making the most of intelligent speech recognition tools. It was in 1952 when Bell Laboratories launched Audrey, the first speech recognizer. Borrowing...

By Faith Ocampo

July 11, 2016

Customer Experience Customer Support Outsourcing tech tools

Create a Smart IVR for a Better Customer Experience

Providing exceptional customer service is paramount for success. Customers expect quick and personalized interactions that address their needs effectively. One key technology that can revolutionize your customer interactions is a...

By Faith Ocampo

July 8, 2016

Solutions

5 Questions about mobile customer service apps answered

Almost everyone has a smartphone, so why not take your customer service there? Now’s the time to get familiar with mobile customer service! Staying connected with customers and providing excellent...

By Faith Ocampo

July 7, 2016

Call Center Agents Call Center Industry Employee Engagement Philippine Outsourcing

Creative Recruitment Strategies: Find Customer-Delightful Call Center Agents

If you’re staffing a program for your call center or adding an admin to answer the phones, you want the best people possible. Here’s how to tweak your recruitment strategies...

By Faith Ocampo

July 5, 2016

Solutions

Using Facebook groups to boost your customer service strategy

Have you launched a Facebook group for your customers yet? Facebook is far from being a uni-purpose customer engagement tool. Although business owners usually create a Page to promote their...

By Faith Ocampo

July 4, 2016

Call Center Industry Customer Experience Customer Support Omnichannel Outsourcing tech tools

Social media for startups: A tool for building better customer relationships

In today’s business landscape, making every conversation count is the key to success, and leaving social media out of the picture is not an option. Many customers prefer to use...

By Faith Ocampo

July 1, 2016

Call Center Industry Customer Experience Customer Support

Letting the Voice of the Customer Transform the Brand Experience

A sure-fire way to transform the brand experience is by listening to the voice of the customer. Providing an exceptional customer experience is no longer a luxury but a crucial...

By Faith Ocampo

June 30, 2016

Customer Experience

How Front and Back Office Integration Uplifts the Customer Experience

Believe it or not, your customers can tell when your front and back offices are poorly integrated. Call centers commonly focus most of their efforts, resources, and knowledge on improving...

By Faith Ocampo

June 28, 2016

Author: Faith Ocampo

7 Tips for Writing Better Customer Service Emails

Philippine BPO companies are driving up business development

4 Applications of speech recognition in the contact center

Create a Smart IVR for a Better Customer Experience

5 Questions about mobile customer service apps answered

Creative Recruitment Strategies: Find Customer-Delightful Call Center Agents

Using Facebook groups to boost your customer service strategy

Social media for startups: A tool for building better customer relationships

Letting the Voice of the Customer Transform the Brand Experience

How Front and Back Office Integration Uplifts the Customer Experience