Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
Despite the boom of social media, email remains an integral part of the multichannel customer service strategy. Your customer experience (CX) strategy won’t be complete without customer service emails. The...
Philippine BPO companies are not just creating job opportunities, they’re also boosting the country’s economic growth in plenty of ways. Since the Philippines saw the potential of the business process...
Call centers can improve the customer experience by making the most of intelligent speech recognition tools. It was in 1952 when Bell Laboratories launched Audrey, the first speech recognizer. Borrowing...
Providing exceptional customer service is paramount for success. Customers expect quick and personalized interactions that address their needs effectively. One key technology that can revolutionize your customer interactions is a...
Almost everyone has a smartphone, so why not take your customer service there? Now’s the time to get familiar with mobile customer service! Staying connected with customers and providing excellent...
If you’re staffing a program for your call center or adding an admin to answer the phones, you want the best people possible. Here’s how to tweak your recruitment strategies...
Have you launched a Facebook group for your customers yet? Facebook is far from being a uni-purpose customer engagement tool. Although business owners usually create a Page to promote their...
In today’s business landscape, making every conversation count is the key to success, and leaving social media out of the picture is not an option. Many customers prefer to use...
A sure-fire way to transform the brand experience is by listening to the voice of the customer. Providing an exceptional customer experience is no longer a luxury but a crucial...
Believe it or not, your customers can tell when your front and back offices are poorly integrated. Call centers commonly focus most of their efforts, resources, and knowledge on improving...
Open Access recently partnered with the Foundation of Balay Pasilungan Inc. in #Davao for a community outreach initiative that brought together our employees to support children through donations and meaningful engagement.
On June 4, Team #OpenAccess Davao team donated milk and clothing and spent time with the children through games and interactive activities, creating moments of connection, encouragement, and joy.
We're grateful for the opportunity to work alongside organizations like the Foundation of Balay Pasilungan, whose dedication to supporting vulnerable children continues to make a lasting difference in the community.
Inclusive corporate cultures aren't built by accident, they are cultivated through continuous dialogue.
We recently brought our global teams together (both onsite at our Makati headquarters and virtually across our Davao, Taipei, and Las Vegas offices) for a dedicated Pride Talk focused on championing allyship and open communication in the workplace.
Led by Psychologist Riyan Portuguez, 𝘽𝙚𝙮𝙤𝙣𝙙 𝙩𝙝𝙚 𝙍𝙖𝙞𝙣𝙗𝙤𝙬: 𝘾𝙧𝙚𝙖𝙩𝙞𝙣𝙜 𝙎𝙖𝙛𝙚 𝙎𝙥𝙖𝙘𝙚𝙨 𝙏𝙝𝙧𝙤𝙪𝙜𝙝 𝘼𝙡𝙡𝙮𝙨𝙝𝙞𝙥 focused on actionable frameworks to strengthen our culture of openness.
By engaging our cross-border teams in these crucial conversations, we improve workplace collaboration and ensure that every member of Team Open Access feels empowered to contribute authentically.
Cultivating an environment of safety and equality remains one of our highest priorities as a global organization.
Sharing a simple, but meaningful, #PrideMonth message from Open Access Vice President, Joy Sebastian as we continue the celebration with our wider community.
Pride is about belonging, respect, and creating a workplace where everyone feels seen, valued, and supported living their authentic truths. This week is a reminder that inclusion is something we build together, every day, through understanding, openness, and genuine connection.
At #OpenAccess, we stand with our #LGBTQ+ community and reaffirm our commitment to a culture where everyone can show up as their full selves at work and beyond.
Open Access BPO recently traded desk time for running shoes, turning Ayala Avenue in Makati City into a wellness zone for its team, families, and friends during the company's Fun Run 2026 on May 24.
Participants took on everything from a high-energy 10K run to a relaxed 1K stroll with their pets.
In an industry where burnout is an identified risk, events like this show what actual support for employee well-being looks like in practice.
Read the complete recap here to see how we champion employee wellness: https://buff.ly/SOtZdIT
Instead of just talking about culture on paper, getting everyone out on the pavement builds the kind of genuine connection that keeps a team strong and motivated.
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Learn more about Open Access BPO by visiting our website: buff.ly/22CceV1
When things go wrong, a hollow response can drive customers away, but a sincere, well-timed apology can actually strengthen long-term loyalty.
Mistakes happen, but they don't have to define your brand.
Stop navigating the #CX minefield alone and start building an effortless experience for your audience.
Learn how to turn service setbacks into opportunities for trust and build a truly effortless customer journey.
Full insights on our blog: https://buff.ly/zgcbpTQ
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High-quality CX isn't just about preventing mistakes, it's about having a team that knows exactly how to handle them.
Open Access BPO helps global brands navigate complex customer journeys with a blend of empathy and efficiency. Our teams are trained to deliver seamless support that protects your reputation and drives long-term growth.
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Open Access BPO combines the expertise of our #CX professionals with AI-powered solutions to create consistent, effortless experiences that keep customers coming back.
Connect with us and explore how outsourced CX can support your brand: https://buff.ly/FSxf48P