Organizing volunteer programs for your call center agents

Faith Ocampo Published on August 26, 2016

young-group-teamwork-hands-together

Want to keep your agents engaged, happy, and motivated? Organize volunteer programs for them!

Though far from being a new concept, employee volunteerism is one of the most effective ways to keep your call center agents enthusiastic about their jobs and the company itself. Volunteer activities will let your staff gain new friends and be an active part of a community that they personally feel connected to. In fact, some Fortune 100 companies pay their employees for participating in socially relevant causes.

This is especially important now that we’re in the middle of an employee engagement crisis. According to consulting and analytics firm Gallup, only 32% of employees in the United States and a depressing 13% worldwide feel committed to the work they do.

By building a sense of philanthropy through volunteerism, the contact center industry, which often suffer from high attrition rates, can reverse this troubling scenario. Make sure to follow these tips for launching a successful volunteer activity.

1. Partner with a nonprofit org.

young people shaking hands with business team

If this is your first time to launch a volunteer project for your agents, the whole process would be easier if you team up with a nonprofit organization (NPO). A lot of companies do this because it’s also a great way to expand their network.

Most NPOs regularly launch socially relevant projects that are open to non-members. Just make sure to go through all the relevant details with your partner NPO, such as the schedule, the nature of the activity, and the number of people they need, among others.

 

2. Make it fun and get employees excited.

initiative volunteers having fun pointing to shirt

Earlier, we mentioned how top companies pay their employees their regular hourly rates when they volunteer for a particular cause. You can copy this technique to encourage more of your agents to join, but there are other creative ways to get them excited. For instance, you may invite celebrities or well-known personalities, make the whole activity a contest, or reward participants with vacation days.

 

3. Let employees use their other skills.

adults helping kids arts crafts

Be sure to map out all the skills that will come in handy during the activities, and let your employees know how they can contribute. For example, if your target beneficiaries are children from a local public school, some of your agents may be interested in conducting tutorial classes, music lessons, sports coaching, and others. The idea is to maximize the skills that agents don’t often get to exercise within the office.

 

4. Involve friends and family.

family volunteering for cleanup recycling project

Another way to encourage your call center agents to join volunteer programs is to also let some of their friends and relatives participate. This lets you have more people during the activity, ensuring that you can achieve the initiatives’ goals.

 

5. Communicate the benefits of participating.

woman organizing corporate social responsibility initiative volunteers

As you announce the details about the volunteer activity you’re about to launch, be sure to emphasize why you’re launching it, whom it will benefit, and in what ways employees can contribute. This will surely inspire your agents to join and fuel their commitment to the program.

 

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
Join us on facebook
Open Access BPO 2 days ago
Compared to most industries, #CallCenters are known for providing a fun and positive workplace for their employees.
But more than just making daily ops light and dynamic, the agents, the contact center, and the clients benefit from this: https://buff.ly/3NiWbEB

----------
Let's create a program hyper-customized for your brand's goals, needs, budget, and customer demands: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #EmployeeEngagement
Open Access BPO 2 days ago
Efficiency in #CallCenters involves enhancing agents' #productivity and #satisfaction.

Check out these 5 tips to boost #EmployeeEngagement and productivity in #ContactCenters: https://buff.ly/46H48KE

----------
Learn how our training, employee engagement, and culture of diversity contribute to our high-quality #CustomerExperience: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CSat #CustomerSupport #CX
#CustomerService #CustomerSupport
Open Access BPO 3 days ago
#CallCenters are made up of people from different cultures or backgrounds.
Each one is likely to have differing workplace habits and values, all of which can result in conflicts.

Here are the top 10 causes of conflicts in the call center: https://buff.ly/3GsT0GL

----------
Connect with an #outsourcing firm that provides great employee training and management programs: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CompanyCulture #EmployeeManagement
Open Access BPO 3 days ago
As more consumers turn toward online channels, businesses are struggling to provide quality #CustomerSupport for their international customers.
Partnering with a reliable #MultilingualCallCenter has, thus, become a valuable strategy.

𝐇𝐞𝐫𝐞 𝐚𝐫𝐞 𝐭𝐡𝐞 𝐭𝐨𝐩 𝐥𝐚𝐧𝐠𝐮𝐚𝐠𝐞𝐬 businesses must offer to remain competitive in global markets: https://buff.ly/4a7ocZp

----------
For #CustomerService and #BackOffice support in over 30 languages, contact Open Access BPO today: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO 3 days ago
𝐅𝐫𝐚𝐮𝐝𝐬𝐭𝐞𝐫𝐬 𝐠𝐞𝐭 𝐦𝐨𝐫𝐞 𝐚𝐧𝐝 𝐦𝐨𝐫𝐞 𝐜𝐮𝐧𝐧𝐢𝐧𝐠, 𝐚𝐧𝐝 𝐢𝐭'𝐬 𝐮𝐩 𝐭𝐨 𝐲𝐨𝐮 𝐭𝐨 𝐤𝐞𝐞𝐩 𝐭𝐡𝐞𝐦 𝐚𝐭 𝐛𝐚𝐲.

Luckily for you, #outsourcing can back you up in this battle.
Here's how call centers protect your customers from ecommerce fraud: https://buff.ly/47GJvPX

----------
Partner with an #outsourcing partner that keeps #InfoSec a top priority alongside great #CustomerSupport: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerExperience #DataSecurity
#outsourcing #FraudProtection #FraudDetection
Open Access BPO 3 days ago
In celebration of 𝐍𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐆𝐢𝐯𝐢𝐧𝐠 𝐌𝐨𝐧𝐭𝐡 this December, Open Access BPO Davao collaborated with the Philippine Red Cross - Davao City Chapter for a blood donation drive held last December 1, 2023.

Our collective efforts turned moments of compassion into life-saving contributions.

Thank you to all our OABPO Davao heroes who rolled up their sleeves–you've proven that a small act of giving can have a monumental impact.

----------
Open Access BPO actively promotes community involvement in the workplace by supporting the annual blood donation activity among other causes.

𝘗𝘩𝘰𝘵𝘰 𝘴𝘩𝘰𝘸𝘴 𝘮𝘦𝘮𝘣𝘦𝘳𝘴 𝘰𝘧 𝘵𝘩𝘦 𝘖𝘈𝘉𝘗𝘖 𝘋𝘢𝘷𝘢𝘰 𝘵𝘦𝘢𝘮𝘮𝘢𝘵𝘦𝘴 𝘥𝘰𝘯𝘢𝘵𝘪𝘯𝘨 𝘵𝘩𝘦𝘪𝘳 𝘣𝘭𝘰𝘰𝘥 𝘵𝘰 𝘵𝘩𝘦 𝘤𝘢𝘶𝘴𝘦.

#WeSpeakYourLanguage
#OneWithHealth Philippine Red Cross
Open Access BPO