Faith Ocampo, Author at Open Access BPO

Organizing volunteer programs for your call center agents

Want to keep your agents engaged, happy, and motivated? Organize volunteer programs for them! Though far from being a new concept, employee volunteerism is one of the most effective ways...

By Faith Ocampo

August 26, 2016

Customer Experience Customer Support Data Management

How Data Analytics Shapes Customer Experience

Data analytics shows how customer experience should be delivered. Learn how your brand can tap into its potential here. Data analytics has become a game-changer for businesses seeking to enhance...

By Faith Ocampo

August 25, 2016

Top Story

Can over-moderating harm your online reputation?

When you over-moderate user-generated content, you’re compromising your commitment to promote transparency and champion the voice of the customer. There’s no denying that content moderation, a key part of reputation...

By Faith Ocampo

August 24, 2016

Solutions

Choosing a CRM software that meets your needs

To provide your customers the best service possible, choose the right CRM tool. Here’s how you can pick one that meets your needs. As a business owner, you know that...

By Faith Ocampo

August 23, 2016

Omnichannel

Why multichannel retailers find it hard to spot fraud

Multichannel retailers are aware of the dangers that fraud has. But does being aware of fraud make it easier to spot? Not exactly. Transactions have grown exponentially for multichannel retailers....

By Faith Ocampo

August 22, 2016

Customer Experience Outsourcing tech tools Solutions

5 Features of the Ideal Mobile Customer Service Experience

Businesses leverage the ubiquity of the smartphone through mobile customer service. So which customer service features can help with it? With the widespread use of smartphones and tablets, customers now...

By Faith Ocampo

August 20, 2016

Top Story

3 Ways to give consumers more control over customer service

By providing a wide range of customer service options, brands empower their consumers and make their lives a lot easier. To meet varying and fast-changing customer expectations, brands have to...

By Faith Ocampo

August 19, 2016

Customer Experience Customer Support

The 3 Stages of Customer Loyalty

Customer loyalty remains a steadfast pillar of success in any industry where trends shift, technologies evolve, and competition is fierce. The art of customer retention is like nurturing a garden—requiring...

By Faith Ocampo

August 18, 2016

Solutions

Multichannel vs omnichannel customer service: What’s the difference?

No, it’s not just semantics. If you want to create a more robust customer service strategy, you should know the differences between these two customer experience trends. Many entrepreneurs use...

By Faith Ocampo

August 16, 2016

Top Story

Turning your mobile app into a content marketing tool

It’s estimated that 85% of consumers all over the world currently own a smartphone, and they’re spending 90% of their time on mobile apps. Are you making the most of...

By Faith Ocampo

August 13, 2016

Author: Faith Ocampo

Organizing volunteer programs for your call center agents

How Data Analytics Shapes Customer Experience

Can over-moderating harm your online reputation?

Choosing a CRM software that meets your needs

Why multichannel retailers find it hard to spot fraud

5 Features of the Ideal Mobile Customer Service Experience

3 Ways to give consumers more control over customer service

The 3 Stages of Customer Loyalty

Multichannel vs omnichannel customer service: What’s the difference?

Turning your mobile app into a content marketing tool