Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
Are the performance metrics you’re using for your call center still relevant in an omnichannel setup? The trick in delivering high-quality customer support is to understand what truly matters to...
Improving customer service is a top priority for many businesses today, and developing a mobile app offers a promising niche for such an endeavor. A few years back, brands started...
Shortcomings in call center agent productivity can’t be tolerated. How can call center management can work around these problems? As a call center manager, you understand the significance of maintaining...
Live chat is the channel of choice both for brands and customers. It can save you a lot of time and money, while letting you personalize customer interactions. There’s no...
Open Access BPO, a multilingual call center in the Philippines, is happy to announce the launch of its freshly upgraded corporate website. We at Open Access BPO aim to provide...
Data analytics, borne out of the need to make sense of big data that contact centers collect during their everyday operations, is completely changing the way brands deliver customer service....
Customers always have a high standard when contacting support. In fact, there are some customer service blunders that they find frustrating. Customer service, a vital aspect of any business, often...
Multichannel success doesn’t happen overnight. There are a lot of factors to consider, and here’s a checklist to help you with it. Mastering multichannel success is not just an option—it’s...
A strong social strategy is a prerequisite of memorable online customer interactions. Social media websites like Facebook and Twitter provide brands a range of opportunities to connect with their target...
Just because you have your call center training program in place doesn’t mean you’re ready to deploy agents right away. As a call center manager, you understand the critical role...
Open Access BPO recently celebrated the 10th anniversary of its Davao site, marking 10 years of operational excellence and continued partnership with global brands.
From its early beginnings, our Davao site has grown into a strategic hub for English-language back office support, our team of experts delivering reliable and high-quality solutions for critical business functions.
This milestone reflects our commitment to building sustainable partnerships and supporting clients as they scale and adapt to evolving business needs.
#TeamOABPO Davao marked #CustomerServiceWeek with a full week of engaging and fun activities. The celebrations brought everyone together through friendly competitions, shared meals, and moments that recognized the people who deliver excellent support to our clients every day.
It was a meaningful way to show appreciation for the teams who help us build lasting partnerships and deliver dependable customer experiences.
We recently wrapped up another awesome #CSWeek filled with fun activities, laughter, and appreciation for our amazing #CustomerService teams!
From games and challenges to team bonding and well-deserved treats, the week was all about celebrating the people who make Open Access BPO shine every single day.
At the heart of everything we do is our people. Our success comes from their dedication, passion, and commitment to providing world-class service. That's why we're proud to be an employee-first company, where hard work is recognized, and everyone's contribution truly matters.
We had a blast celebrating our #CustomerServiceWeek champions, and we're already looking forward to making CS Week 2026 even bigger and better!
This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.
A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.
#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.