Luis is a social media drifter who writes about the outsourcing industry for Open Access BPO. During his previous lives, he also worked as a tech reporter, tour guide, and graphic artist.
Open Access BPO VP Joy Sebastian recently spoke at a leadership workshop organized by the Contact Center Association of the Philippines (CCAP) held at the Asian Institute of Management (AIM)...
The interactive entertainment industry is one of many booming markets that rely on call center service providers for game development and consumer support needs. The sector has been shaping outsourcing...
As customer expectations continue to evolve, businesses must constantly evaluate and upgrade their customer experience strategies to stay ahead of the curve. With the right customer experience strategy, you can...
Open Access BPO celebrated the seventh anniversary of its operations site in Davao, Philippines with a day of fun outdoor activities. The event took place at the picnic grounds of...
How a 24/7 Call Center Handles a High Call Volume During the Holidays The normal call volume of a 24/7 call center can increase rapidly during the holiday season. Customer...
6 Helpful Solutions for Managing Workplace Diversity Challenges Challenges may pop up when you put together teams from different cultures and beliefs. But neglecting workplace diversity issues can implicate the...
To consumers, technical support agents play the role of digital first responders, saving the day when users encounter tricky technical problems on the device or software they’re using. We’ve all...
Building an expert team of customer service representatives can be challenging for any call center recruiter. Yes, you’ll get plenty of applicants, but finding the right people won’t be as...
How Outsourcing Can Help Your Business Expand to International Markets Outsourcing can empower a business to explore new opportunities and areas for expansion. Open Access BPO explores how outsourcing multilingual...
Multilingual call center Open Access BPO recently held its HIV/AIDS awareness and screening program in their Glorietta 2 office in Makati, Philippines. The event is the first of many internal...
Open Access BPO recently celebrated the 10th anniversary of its Davao site, marking 10 years of operational excellence and continued partnership with global brands.
From its early beginnings, our Davao site has grown into a strategic hub for English-language back office support, our team of experts delivering reliable and high-quality solutions for critical business functions.
This milestone reflects our commitment to building sustainable partnerships and supporting clients as they scale and adapt to evolving business needs.
#TeamOABPO Davao marked #CustomerServiceWeek with a full week of engaging and fun activities. The celebrations brought everyone together through friendly competitions, shared meals, and moments that recognized the people who deliver excellent support to our clients every day.
It was a meaningful way to show appreciation for the teams who help us build lasting partnerships and deliver dependable customer experiences.
We recently wrapped up another awesome #CSWeek filled with fun activities, laughter, and appreciation for our amazing #CustomerService teams!
From games and challenges to team bonding and well-deserved treats, the week was all about celebrating the people who make Open Access BPO shine every single day.
At the heart of everything we do is our people. Our success comes from their dedication, passion, and commitment to providing world-class service. That's why we're proud to be an employee-first company, where hard work is recognized, and everyone's contribution truly matters.
We had a blast celebrating our #CustomerServiceWeek champions, and we're already looking forward to making CS Week 2026 even bigger and better!
This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.
A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.
#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.