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There comes a point in a brand’s journey where customer service and marketing intersect. Here’s how businesses leverage this. The interplay between customer service and marketing is crucial for success....
A survey suggested that shoppers prefer phone transactions to be supported by web-based programs. Open Access BPO shares some findings that retailers who are outsourcing to a call center in...
Live chat is an indispensible customer service tool used by most outsourcing firms today. Instant messaging programs can be purchased fully made or it can also be developed based on...
Google now notifies Internet users if the search result will redirect them to a mobile homepage. How should businesses, including those that outsource to the Philippines and other offshore destinations,...
Excellent employees are instrumental to a growing company’s success, but most SMBs are still having trouble finding the right talents. Open Access BPO explains the importance of great hires and...
Africa has been slowly making a name in the outsourcing scene, but there’s one country in the continent that shows promise instead of threat to current top destinations like the...
Measuring the success of your telemarketing project should depend on a thorough assessment using methodical questions that you can gradually develop from simple tools. And the initial step of the...
How much authority should you grant your outsourced call center agents? Open Access BPO shares insights that could help you choose the right level of trust that you can put...
Should banks and healthcare providers handle sensitive customer information on social networks? Open Access BPO explains why call center support services should remain as the main channel for handling certain...
Open Access BPO recently celebrated the 10th anniversary of its Davao site, marking 10 years of operational excellence and continued partnership with global brands.
From its early beginnings, our Davao site has grown into a strategic hub for English-language back office support, our team of experts delivering reliable and high-quality solutions for critical business functions.
This milestone reflects our commitment to building sustainable partnerships and supporting clients as they scale and adapt to evolving business needs.
#TeamOABPO Davao marked #CustomerServiceWeek with a full week of engaging and fun activities. The celebrations brought everyone together through friendly competitions, shared meals, and moments that recognized the people who deliver excellent support to our clients every day.
It was a meaningful way to show appreciation for the teams who help us build lasting partnerships and deliver dependable customer experiences.
We recently wrapped up another awesome #CSWeek filled with fun activities, laughter, and appreciation for our amazing #CustomerService teams!
From games and challenges to team bonding and well-deserved treats, the week was all about celebrating the people who make Open Access BPO shine every single day.
At the heart of everything we do is our people. Our success comes from their dedication, passion, and commitment to providing world-class service. That's why we're proud to be an employee-first company, where hard work is recognized, and everyone's contribution truly matters.
We had a blast celebrating our #CustomerServiceWeek champions, and we're already looking forward to making CS Week 2026 even bigger and better!
This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.
A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.
#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.