Most outsourcing deals nowadays happen between two parties headquartered in two locations that are very distant from each other. It is common for higher-cost territories to send out business processes...
Average handle time (AHT) is a common and important metric in almost every Philippine call center because it can determine how efficient the agents are in solving problems and answering...
Every member of your online community has an important role in keeping your website free from unwanted content. The members’ adherence to your content moderation practices is a basic form...
Customers have different expectations from the products they use and brands that provide them service. For instance, it would be rational for fast food diners to expect their meals to...
Most Philippine call center companies that provide inbound customer service solutions have additional features that address specific needs of their clients. These features may be included with the service package...
The Department of Science and Technology (DOST) will be launching a workshop series aiming to equip the rural workforce with skills necessary for the sectors of outsourced IT, back office,...
Tech support outsourcing is the most familiar purpose that these companies have. But what specific services does it encompass? As a business owner, you understand the significance of providing top-notch...
Average handle time (AHT) is the typical call duration spent by a representative transacting with a customer. Its measure commonly starts from the moment callers reach the line, and it...
Computer repair is perhaps one of the most common duties shouldered by most technical support outsourcing firms nowadays. The personal computer has been a household and office staple for years,...
As customer experience management (CEM) is done by studying interactions between customers and brands, companies rely on customer service channels to gather insights that are useful for their service-tailoring endeavors....
Open Access BPO recently celebrated the 10th anniversary of its Davao site, marking 10 years of operational excellence and continued partnership with global brands.
From its early beginnings, our Davao site has grown into a strategic hub for English-language back office support, our team of experts delivering reliable and high-quality solutions for critical business functions.
This milestone reflects our commitment to building sustainable partnerships and supporting clients as they scale and adapt to evolving business needs.
#TeamOABPO Davao marked #CustomerServiceWeek with a full week of engaging and fun activities. The celebrations brought everyone together through friendly competitions, shared meals, and moments that recognized the people who deliver excellent support to our clients every day.
It was a meaningful way to show appreciation for the teams who help us build lasting partnerships and deliver dependable customer experiences.
We recently wrapped up another awesome #CSWeek filled with fun activities, laughter, and appreciation for our amazing #CustomerService teams!
From games and challenges to team bonding and well-deserved treats, the week was all about celebrating the people who make Open Access BPO shine every single day.
At the heart of everything we do is our people. Our success comes from their dedication, passion, and commitment to providing world-class service. That's why we're proud to be an employee-first company, where hard work is recognized, and everyone's contribution truly matters.
We had a blast celebrating our #CustomerServiceWeek champions, and we're already looking forward to making CS Week 2026 even bigger and better!
This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.
A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.
#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.