Open Access BPO understands the need to align marketing activities with sales strategies. Here, we’ll explain why the two units must work as one. Sales and marketing, although both aim...
Analytics applications are valued solutions across industries because of the insight they provide. Open Access BPO lists down the types of analytics solutions that could help other multiservice firms fine-tune...
Mishandling research data and client information could lead to damaging consequences. That’s why Open Access BPO provides data services to alleviate transcribing and info sorting tasks from busy businesses.
Open Access BPO offers a wide range of business solutions that could help your company in many ways. But before outsourcing any task, you should first analyze which among the...
In versatile outsourcing firms like Open Access BPO, outbound call center agents can perform duties beyond sales. Outbound call centers are usually associated with telemarketing. While this is indeed one...
Email customer support is one of the tried and tested channels that your brand should optimize. Here’s how you can do it. As customers increasingly turn to digital channels for...
All-around outsourcing firms like Open Access BPO expand by penetrating new markets such as the finance and accounting industry. Clients planning to outsource services under this trade must know the...
In business process outsourcing (BPO) firms like Open Access BPO, employees are the main asset while technologies only serve as supporting resources. Will robotic automation reverse this hierarchy any time...
What key performance indicators can you apply to a live chat support team? Let’s see some of the KPIs used by Open Access BPO’s non-voice customer service unit. A live...
On September 26, in observance of Save Sierra Madre Day, #OpenAccess and Fostering Education & Environment for Development (FEED) held Plant It Forward 2026 at the UP Laguna-Quezon Land Grant in Siniloan, Laguna.
With more than 30 volunteers planting native saplings, the initiative supported local reforestation efforts and highlighted the importance of protecting the Sierra Madre and its forests.
Observed annually on September 26 under Presidential Proclamation No. 413, Save Sierra Madre Day calls attention to the importance of conserving this vital mountain range.
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.
EN
