A customer relation management (CRM) software helps a company monitor and manage every interaction they have with existing and potential customers. While call center outsourcing firms mainly use this to...
Most outsourcing deals nowadays happen between two parties headquartered in two locations that are very distant from each other. It is common for higher-cost territories to send out business processes...
Average handle time (AHT) is a common and important metric in almost every Philippine call center because it can determine how efficient the agents are in solving problems and answering...
Every member of your online community has an important role in keeping your website free from unwanted content. The members’ adherence to your content moderation practices is a basic form...
Customers have different expectations from the products they use and brands that provide them service. For instance, it would be rational for fast food diners to expect their meals to...
Most Philippine call center companies that provide inbound customer service solutions have additional features that address specific needs of their clients. These features may be included with the service package...
The Department of Science and Technology (DOST) will be launching a workshop series aiming to equip the rural workforce with skills necessary for the sectors of outsourced IT, back office,...
Tech support outsourcing is the most familiar purpose that these companies have. But what specific services does it encompass? As a business owner, you understand the significance of providing top-notch...
Average handle time (AHT) is the typical call duration spent by a representative transacting with a customer. Its measure commonly starts from the moment callers reach the line, and it...
Computer repair is perhaps one of the most common duties shouldered by most technical support outsourcing firms nowadays. The personal computer has been a household and office staple for years,...
On September 26, in observance of Save Sierra Madre Day, #OpenAccess and Fostering Education & Environment for Development (FEED) held Plant It Forward 2026 at the UP Laguna-Quezon Land Grant in Siniloan, Laguna.
With more than 30 volunteers planting native saplings, the initiative supported local reforestation efforts and highlighted the importance of protecting the Sierra Madre and its forests.
Observed annually on September 26 under Presidential Proclamation No. 413, Save Sierra Madre Day calls attention to the importance of conserving this vital mountain range.
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.