Facing the situation where ongoing costs keep surfacing even after finances have been settled is one of the fears that keep businesses from outsourcing to call centers in the Philippines...
Outsourcing customer service presents a unique challenge: the impact of diverse accents in call centers. While cost-effective, this approach introduces a dynamic that can significantly influence customer satisfaction For some...
In a previous post, we shed light on a misconception that holds American businesses back from sending operations to an overseas location. We refuted the belief that outsourcing kills American...
An environmental study recently revealed a location shift trend among call centers in the Philippines, and Davao City appears to take center stage in the movement.
“Building a roadmap is not cheap.” This was what Information Technology and Business Process Outsourcing Association of the Philippines (IBPAP) President Jose Mari Mercado said, referring to the set of...
Budding entrepreneurs tackle great challenges in the form of various tasks. But will startup outsourcing save them? For small businesses, the decision to embrace startup outsourcing is a pivotal choice...
In a previous post, we presented an overview of why Asia remains to be the world’s go-to region for business process outsourcing (BPO). There, we named some of the continent’s...
The next five years will be fruitful for Australia’s Filipino business allies, particularly Philippine call centers, aircraft parts manufacturers, and farmers. The two nations recently signed an agreement that allows...
For some companies, outsourcing is a way of refurbishing the tarnished reputation they gained from past customer service failures. They partner with a well-reputed firm to reclaim their market’s trust...
Following the steep fall in January, economic analyst are putting their stakes on call centers in the Philippines and overseas Filipino workers (OFW) to usher the recovery of the gross...
On September 26, in observance of Save Sierra Madre Day, #OpenAccess and Fostering Education & Environment for Development (FEED) held Plant It Forward 2026 at the UP Laguna-Quezon Land Grant in Siniloan, Laguna.
With more than 30 volunteers planting native saplings, the initiative supported local reforestation efforts and highlighted the importance of protecting the Sierra Madre and its forests.
Observed annually on September 26 under Presidential Proclamation No. 413, Save Sierra Madre Day calls attention to the importance of conserving this vital mountain range.
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.