Megaworld’s income from office rentals and sales ascended by 15% in the first nine months of 2013, thanks to back office and call center outsourcing firms.
Outsourcing has become an effective solution for the growing healthcare information management (HIM) industry, which owes its continuous growth to the rise in demand for quality care and spiking medical...
The main purpose of a German call center is to employ multilingual representatives who cater to the needs of your customers who speak Deutsch, Germany’s native language. If you lead...
The call center outsourcing industry in the Philippines remains intact despite the grueling effect of super typhoon Haiyan (Philippine name: Yolanda), as the storm’s path spared the areas where the...
Companies of all sizes and from nearly every industry are outsourcing to the Philippines to find people with specialized skills to handle their crucial business processes. This enables these businesses...
The recent onslaught in the southern region has imposed a momentary halt to BPO in the Philippines. It is not that the businessmen and the entire province were not prepared....
It’s common for people working in the business process outsourcing (BPO) industry in the Philippines to face weather-related risks because the Asian nation has historically been one of the most...
Although natural disasters like typhoons and earthquakes usually destroy physical infrastructures, they can also inflict damage on intangible systems. That s why investors of BPO companies in the Philippines, especially...
Amid the assault of super typhoon Yolanda (international name Haiyan), many Philippine-based companies providing call center services have decided to halt their operations as part of ensuring the safety of...
The Manila headquarters of international outsourcing firms bore minimal damage from Super Typhoon Haiyan (Philippine name: Yolanda), keeping business process outsourcing (BPO) in the Philippines steadfast.
Can your outsourced #CustomerSupport team handle a flood of holiday shoppers without missing a beat?
The holidays are coming in too fast and too hot for many brands to even get their sales, #CustomerExperience, and websites ready in time.
Over the Open Access BPO Blog, we've put together a checklist that highlights actionable steps for smoother website navigation, faster checkout, and reliable post‑purchase support.
These measures are designed to help online retailers manage higher traffic while keeping customers satisfied.
The Open Access BPO Bazaar took place last Thursday and Friday at the company's Makati office, bringing employees together for a two-day showcase of homegrown products and personal ventures. The activity highlighted the creative interests of participating teams, who converted the site's cafeteria into a lively marketplace for colleagues to explore.
Employees offered a range of items that included ready-to-wear clothing, footwear, pastries, sweets, handcrafted paper goods, and assorted refreshments. A grilling station set up in the outdoor al fresco area provided freshly cooked Pinoy street food, giving attendees an additional point of interest throughout both days.
The company's barista DJs supported the event by serving coffee and playing music that contributed to a comfortable and welcoming environment for visitors.
The bazaar is part of the organization's ongoing #EmployeeEngagement program, which aims to provide meaningful activities that encourage connection, creativity, and pride within the OABPO community.
Open Access BPO recently concluded the Makati leg of its annual Blood Donation Drive, held in partnership with the Philippine Red Cross. OABPO Makati employees came together to donate blood and support this life-saving initiative, highlighting the #TeamOABPO's generosity and willingness to make a lasting impact beyond the workplace.
The company's Davao team will also hold its leg of the company's annual Blood Donation Drive on November 26.
Employees interested in donating are encouraged to watch out for internal communications for registration details.
Open Access BPO recently celebrated the 10th anniversary of its Davao site, marking 10 years of operational excellence and continued partnership with global brands.
From its early beginnings, our Davao site has grown into a strategic hub for English-language back office support, our team of experts delivering reliable and high-quality solutions for critical business functions.
This milestone reflects our commitment to building sustainable partnerships and supporting clients as they scale and adapt to evolving business needs.
#TeamOABPO Davao marked #CustomerServiceWeek with a full week of engaging and fun activities. The celebrations brought everyone together through friendly competitions, shared meals, and moments that recognized the people who deliver excellent support to our clients every day.
It was a meaningful way to show appreciation for the teams who help us build lasting partnerships and deliver dependable customer experiences.
We recently wrapped up another awesome #CSWeek filled with fun activities, laughter, and appreciation for our amazing #CustomerService teams!
From games and challenges to team bonding and well-deserved treats, the week was all about celebrating the people who make Open Access BPO shine every single day.
At the heart of everything we do is our people. Our success comes from their dedication, passion, and commitment to providing world-class service. That's why we're proud to be an employee-first company, where hard work is recognized, and everyone's contribution truly matters.
We had a blast celebrating our #CustomerServiceWeek champions, and we're already looking forward to making CS Week 2026 even bigger and better!
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