The Manila headquarters of international outsourcing firms bore minimal damage from Super Typhoon Haiyan (Philippine name: Yolanda), keeping business process outsourcing (BPO) in the Philippines steadfast.
At first glance, the boom of the Spanish call center industry in the Philippines seems to be a surprise. These are two countries from different regions of the globe, and...
Online retailing can be challenging because it requires specialized skills and resources to be successful. That’s why back office outsourcing may be your best option when it comes to building...
Outsourcing technical support not only addresses customer concerns, it’s also an effective way to introduce your brand and keep its reputation positive. When customers interact with your technical support team,...
Since business process outsourcing (BPO) in the Philippines began in 1999, the country’s central business region, Metro Manila, remained the foremost choice of many foreign companies as a strategic location...
If you’re planning to outsource customer service, you might want to include social media as part of the contracted solutions since it’s one of the main factors that can dictate...
Telemarketing in the Philippines is a thriving business handled by experts of the field. Proof to this is the fact that top international telemarketing companies have set headquarters in the...
The recently updated AdWords Ad Rank algorithm has been around for a month, and it’s creating quite a buzz all over the digital marketing world. Today Max CPC and Quality...
Business problems are inevitable and, in fact, a part of running a company. Like every industry, the call center outsourcing field has its fair share of technical mishaps and natural...
Though outsourcing to China has saved Apple a lot of money, it has also earned criticisms from both labor groups and statesmen. Now, the leading tech corporation is resorting to...
On September 26, in observance of Save Sierra Madre Day, #OpenAccess and Fostering Education & Environment for Development (FEED) held Plant It Forward 2026 at the UP Laguna-Quezon Land Grant in Siniloan, Laguna.
With more than 30 volunteers planting native saplings, the initiative supported local reforestation efforts and highlighted the importance of protecting the Sierra Madre and its forests.
Observed annually on September 26 under Presidential Proclamation No. 413, Save Sierra Madre Day calls attention to the importance of conserving this vital mountain range.
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.