Marketing experts the world over have held for quite some time that customer retention is arguablyย more important than finding and making new customers. Since social media marketing is influential in...
Megaworld’s income from office rentals and sales ascended by 15% in the first nine months of 2013, thanks to back office and call center outsourcing firms.
Outsourcing has become an effective solution for the growing healthcare information management (HIM) industry, which owes its continuous growth to the rise in demand for quality care and spiking medical...
The main purpose of a German call center is to employ multilingual representatives who cater to the needs of your customers who speak Deutsch, Germany’s native language. If you lead...
The call center outsourcing industry in the Philippines remains intact despite the grueling effect of super typhoon Haiyan (Philippine name: Yolanda), as the storm’s path spared the areas where the...
Companies of all sizes and from nearly every industry are outsourcing to the Philippines to find people with specialized skills to handle their crucial business processes. This enables these businesses...
The recent onslaught in the southern region has imposed a momentary halt to BPO in the Philippines. It is not that the businessmen and the entire province were not prepared....
It’s common for people working in the business process outsourcing (BPO) industry in the Philippines to face weather-related risks because the Asian nation has historically been one of the most...
Although natural disasters like typhoons and earthquakes usually destroy physical infrastructures, they can also inflict damage on intangible systems. That s why investors of BPO companies in the Philippines, especially...
Amid the assault of super typhoon Yolanda (international name Haiyan), many Philippine-based companies providing call center services have decided to halt their operations as part of ensuring the safety of...
On September 26, in observance of Save Sierra Madre Day, #OpenAccess and Fostering Education & Environment for Development (FEED) held Plant It Forward 2026 at the UP Laguna-Quezon Land Grant in Siniloan, Laguna.
With more than 30 volunteers planting native saplings, the initiative supported local reforestation efforts and highlighted the importance of protecting the Sierra Madre and its forests.
Observed annually on September 26 under Presidential Proclamation No. 413, Save Sierra Madre Day calls attention to the importance of conserving this vital mountain range.
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.