OABPO Blog Team, Author at Open Access BPO

Should you insource or outsource your call center?

What motivates businesses to insource or outsource call center solutions among other services vary from company to company. To know which option is the best for you, you should first...

By OABPO Blog Team

November 4, 2013

Global Outsourcing Solutions

How to build a successful partnership with your outsourcing provider

Successful outsourcing partnerships are hard to come by. This is why you should do whatever it takes to keep it long-term. In modern business, outsourcing plays a role in enhancing...

By OABPO Blog Team

November 4, 2013

Call Center Industry Customer Experience Customer Support

How Customer Service Boosts Customer Loyalty

Customer service and customer loyalty go hand in hand, which is why you have to prioritize delivering what’s best for your customers. Customer service, often regarded as the frontline of...

By OABPO Blog Team

October 31, 2013

Top Story

What should you expect from outsourcing lead generation?

Lead generation is a process companies undertake to reach out to prospective customers to generate interest in their products and services. From the name itself, this marketing tool generates leads...

By OABPO Blog Team

October 30, 2013

Top Story

What are the new rules to follow for telemarketing in the Philippines?

The Federal Communications Commission (FCC) has implemented new rules for telemarketing effective this October, and this is certain to affect telemarketing campaigns in the Philippines. Here’s what you need to...

By OABPO Blog Team

October 29, 2013

Top Story

How much should you spend on digital marketing?

Digital marketing can effectively engage prospective customers via online channels. But how much do you allocate for online marketing campaigns? While there is no magic number (as it differs for...

By OABPO Blog Team

October 25, 2013

Top Story

Twitter is teens’ choice of social media networking site for shopping

Twitter emerges as the top social media networking site favored by American teenagers for online shopping, Mashable reports this week.

By OABPO Blog Team

October 25, 2013

Customer Experience Customer Support Global Outsourcing Solutions

How ecommerce outsourcing helps attract more online shoppers

The growth of the Internet and massive mobile penetration are among the main drivers of global ecommerce adoption. The convenience brought by these factors presented a multitude of business opportunities,...

By OABPO Blog Team

October 24, 2013

Global Outsourcing

Malaysian outsourcing revenues expected to double

The Malaysian BPO sector is seeing a major increase in its revenue, doubling last year s $1.7 billion to $3.4 billion by 2017, Outsourcing Malaysia (OM) chairman David Wong foresees.

By OABPO Blog Team

October 24, 2013

Call Center Industry Customer Experience Customer Support

How to improve customer relationships through tech support outsourcing

The reliability of tech support outsourcing is shown not just in how efficient it is. Here’s how it can influence customer relationships. Customer relationships are the backbone of any successful...

By OABPO Blog Team

October 23, 2013

Author: OABPO Blog Team

Should you insource or outsource your call center?

How to build a successful partnership with your outsourcing provider

How Customer Service Boosts Customer Loyalty

What should you expect from outsourcing lead generation?

What are the new rules to follow for telemarketing in the Philippines?

How much should you spend on digital marketing?

Twitter is teens’ choice of social media networking site for shopping

How ecommerce outsourcing helps attract more online shoppers

Malaysian outsourcing revenues expected to double

How to improve customer relationships through tech support outsourcing