OABPO Blog Team, Author at Open Access BPO

Why banks should invest in digital customer service in 2015

When we took a a side-by-side look at the industries that are commonly served by call centers in the Philippines, we saw polarized rankings on businesses under the financial services...

By OABPO Blog Team

December 4, 2014

Top Story

Social listening: Are you doing it right?

Philippine call center blogs, trusted customer support resources, and us here in Open Access BPO have been talking about how social media makes customer service proactive by allowing businesses to...

By OABPO Blog Team

December 3, 2014

Solutions

5 Ways to strengthen blog readership

In our previous posts, we’ve covered the three fundamentals that providers of business process outsourcing (BPO) services in the Philippines use in choosing blog topics, as well as the consequences...

By OABPO Blog Team

December 2, 2014

Solutions

How to convert your loyal customers into brand ambassadors

A great salesperson knows that in order to reach marketing success, a business must not rely on self-initiated efforts in promoting one s brand alone. A business wanting to earn...

By OABPO Blog Team

December 1, 2014

Global Outsourcing Philippine Outsourcing

Survey: Voice is still king especially in Asia

The vast selection of online tools available to customers may make it seem that Philippine call centers and other forms of providing voice-based customer service are now a thing of...

By OABPO Blog Team

November 28, 2014

Top Story

Showing gratitude is all you need to do on Thanksgiving Day

Thanksgiving is among the busiest time of the year not only for holiday shoppers but especially for business owners as well. Normally, retail stores, online shops, and businesses would prepare...

By OABPO Blog Team

November 27, 2014

Top Story

The cost of technology-dependent customer service

If call centers in the Philippines have one friend they can’t live without, it’s probably digital technology. And what business can survive without it in the information age? It’s nearly...

By OABPO Blog Team

November 26, 2014

Top Story

The importance of mapping topics for your business blog

We’ve established in a recent post that blogging is an ideal marketing strategy for businesses that aim to build a presence online by sharing content that is relevant to their...

By OABPO Blog Team

November 25, 2014

Top Story

The elements that every e-commerce site should have

User interface (UI) tune-up is one of the preps that businesses do in order to keep up with the holiday rush. They update their inventory and revamp their site’s design...

By OABPO Blog Team

November 24, 2014

Call Center Industry Global Outsourcing Multilingual Call Center Services

What Second Language Should My Business Speak?

Choosing the languages that your customer support would be available in is like choosing which second language would be the most useful to learn. Some may make you seem intelligent...

By OABPO Blog Team

November 21, 2014

Author: OABPO Blog Team

Why banks should invest in digital customer service in 2015

Social listening: Are you doing it right?

5 Ways to strengthen blog readership

How to convert your loyal customers into brand ambassadors

Survey: Voice is still king especially in Asia

Showing gratitude is all you need to do on Thanksgiving Day

The cost of technology-dependent customer service

The importance of mapping topics for your business blog

The elements that every e-commerce site should have

What Second Language Should My Business Speak?