BPO inbound solutions at a glance

OABPO Blog Team Published on July 29, 2013
BPO inbound solutions

BPO inbound solutions

A majority of companies involved in business process outsourcing (BPO) offer inbound solutions to their broad range of clientele. They offer a comprehensive list of services that include customer service, technical support, web-based services, and other sales and marketing functions, among many others.

These services are offered to an even more diverse range of industries, especially in the healthcare information management and information technology BPO sectors. By collaborating with BPO firms, businesses gain strategic advantages over their competitors by significantly reducing labor costs, enhancing productivity, and advancing quality. Aside from these benefits, they also enlist the services of an experienced workforce.

The most common BPO service

Most BPO services fall under three categories: voice, non-voice, and back office services. The majority of these groups are offered in many call centers globally. Among the most common services in BPO is perhaps inbound solution.

An inbound call center function refers to a service that has a group of agents responding to incoming calls from customers. These calls could be inquiries about an existing account or a new deal, complaints, or concerns that the customer wishes the provider to know. Having a central hotline for customers to call is important for all businesses as it sends a clear message that these companies are available for their clients. By tapping outsourcing firms such as Open Access BPO, companies are assured that their campaigns could run 24/7.

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Open Access BPO 3 days ago
Gaining a leg up on the global competition means so much more than speaking your customer's langauage.

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Open Access BPO 3 days ago
Open Access BPO hosted a successful #Pride celebration, fostering a spirit of #inclusivity and community.
Attendees enjoyed a lively atmosphere with video showcases, band performances, and a drag queen showcase.

The event highlighted our commitment to #diversity and inclusion within the workplace.

𝗛𝗲𝗮𝗱 𝘁𝗼 𝗼𝘂𝗿 𝗯𝗹𝗼𝗴 𝗳𝗼𝗿 𝗮 𝗳𝘂𝗹𝗹 𝗿𝗲𝗰𝗮𝗽 𝗼𝗳 𝘁𝗵𝗲 𝗲𝗽𝗶𝗰 𝗰𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗶𝗼𝗻: https://buff.ly/4cXfjSS

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Open Access BPO is a dedicated employee-centric #outsourcing firm that champions a culture of respect and appreciation for all, regardless of background or identity.

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Open Access BPO 5 days ago
You need skilled and creative #CustomerService agents to wow your customers.
But #hiring the right people to engage with your consumers can be difficult for many brands.

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Open Access BPO 6 days ago
Aside from the different accents, Americans and Britons have different attitudes when talking to #CallCenter agents.

Here's what agents have to know about both types of English-speaking Westerners when providing #CustomerService: https://buff.ly/3WdNKPW

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Open Access BPO 6 days ago
Great #CallCenter agents rely on strong Team Leaders for guidance and motivation. But even the best intentions can be overshadowed by negative leadership habits.

Check out our blog post for 𝘁𝗵𝗲 𝗺𝗼𝘀𝘁 𝗰𝗼𝗺𝗺𝗼𝗻 𝗽𝗶𝘁𝗳𝗮𝗹𝗹𝘀 𝘁𝗵𝗮𝘁 𝗰𝗮𝗻 𝘀𝗮𝗯𝗼𝘁𝗮𝗴𝗲 𝘆𝗼𝘂𝗿 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 (plus insider tips for becoming a stellar leader who inspires your team and drives results!): https://buff.ly/4eWMurQ

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Open Access BPO 10 days ago
Open Access BPO Makati picked up where our Davao colleagues left off in #PrideMonth celebrations.

Here are some of the highlights in last Friday's Pride Party at The Enderun Tent: https://buff.ly/4cHNoa9
Open Access BPO