BPO inbound solutions at a glance

BPO inbound solutions at a glance

OABPO Blog Team Published on July 29, 2013
BPO inbound solutions

BPO inbound solutions

A majority of companies involved in business process outsourcing (BPO) offer inbound solutions to their broad range of clientele. They offer a comprehensive list of services that include customer service, technical support, web-based services, and other sales and marketing functions, among many others.

These services are offered to an even more diverse range of industries, especially in the healthcare information management and information technology BPO sectors. By collaborating with BPO firms, businesses gain strategic advantages over their competitors by significantly reducing labor costs, enhancing productivity, and advancing quality. Aside from these benefits, they also enlist the services of an experienced workforce.

The most common BPO service

Most BPO services fall under three categories: voice, non-voice, and back office services. The majority of these groups are offered in many call centers globally. Among the most common services in BPO is perhaps inbound solution.

An inbound call center function refers to a service that has a group of agents responding to incoming calls from customers. These calls could be inquiries about an existing account or a new deal, complaints, or concerns that the customer wishes the provider to know. Having a central hotline for customers to call is important for all businesses as it sends a clear message that these companies are available for their clients. By tapping outsourcing firms such as Open Access BPO, companies are assured that their campaigns could run 24/7.

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Open Access BPO recently held its HIV/AIDS awareness program.
The event, a partnership with the Makati Social Hygiene Clinic, began with a webinar and concluded with an HIV/AIDS screening for the multilingual call center's employees.

Read all about it here: https://buff.ly/3Idnf4g

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Open Access BPO2 days ago
As a trusted #outsourcing firm, Open Access BPO developed a flexible program implementation process that focuses on specific areas of the operation. This ensures that every specification is suited to help your program launch and run seamlessly.

Here's how our flexible outsourcing implementation processes match every partner's operational goals, schedules, and budgets: https://buff.ly/3R7fdxU

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Let's get your outsourcing projects started. Chat with our program experts today: OpenAccessBPO.com/get-started

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Open Access BPO6 days ago
#OneWithDiversity is not just a themed hashtag we use when it's convenient or trendy, it's a commitment to be a safe space for our employees and partners. It's a promise to honor and celebrate their culture and authentic selves.

Pride Month may technically be over, but we'll continue to support and stand up for #diversity, equality, and #inclusivity because these are integral parts of Open Access BPO's core values. That's who we are.

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Open Access BPO6 days ago
Understanding how your approach can impact #CustomerService quality is only half battle; the language should be embraced by everyone in the company and understood by everyone who contacts you. Read: https://buff.ly/3nv3r2M

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Meet your global customers' demands with a language expert: OpenAccessBPO.com/get-started

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Open Access BPO1 week ago
Just before Pride Month ends, Open Access BPO is relaunching its an HIV/AIDS Webinar & Testing program.

It includes an HIV/AIDS awareness webinar and on-site testing in our Makati office.

Be more proactive about your sexual health and join us on TOMORROW, 9:00 AM to 3:00 PM.

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Open Access BPO1 week ago
It may seem like a month-long street party to some, #PrideMonth is also a protest against the discrimination and violence the LGBTQIA+ community has suffered through and continues to endure.

We asked some of Open Access BPO's #LGBTQIA+ employees what they resist against and stand for: https://buff.ly/3QUpqxG

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