Can content moderation guarantee data security?

OABPO Blog Team Published on April 7, 2014

There’s no question that content moderation protects your online community from harmful content that could destroy your brand. On the surface, moderation keeps your web content clean and high quality, but can this solution safeguard submitted information from getting released without your or your community members’ authorization?

Data security is an aspect of online moderation that some businesses overlook. They focus more on making sure that the submissions stay in line with their image and guidelines without asking if the handling involves strict security measures. While quality control is indeed important, content security should be equally held with high regard.

What types of content should be protected from data leaks?

Any user generated content (UGC) sent to your website should be protected, but certain types of content are in greater danger of unauthorized release. These are:

locked document folders with key

  • Original creations

    Contact details of users, as well as the images they are in, are considered personal information. You could risk your online community to identity theft or spamming if you implement weak content moderation practices.

  • Personal information

    Contact details of users, as well as the images they are in, are considered personal information. You could risk your online community to identity theft or spamming if you implement weak content moderation practices.

  • Private conversations

    Conversations in member-only forums are considered private. If any piece of information that users privately divulged to the moderators or fellow members leaks, it could reflect poorly on your web community.

As data leak could originate from users, you should let your online community know about what should and should not go to your website. Be clear with your guidelines, and offer privacy settings that members could tweak on their own. Moreover, there should be corresponding sanctions to every violation to prevent members from committing offenses.

As for your moderators, they should be knowledgeable about online publishing ethics and your brand’s identity. Educate them about the types of content you don t want floating around your pages, and train them to be vigilant in spotting potential threats. When they see users who could jeopardize their security or privacy with the content they post, your moderators should be there to remind users about the consequences of their actions.

content moderation team at work

Most importantly, your content moderation team should be trustworthy and responsible. Your site visitors are not the only ones capable of committing data breachโ€”your moderators could intentionally or unintentionally spill information to unaffiliated entities or competitors.

This is why it is best to entrust online moderation to a capable company. Employing the services of an outsourcing company assures that the content moderation is done in a monitored environment with qualified moderators using secured networks and equipment.

Essentially, online moderation can guarantee data security if you entrust the process to qualified moderators with strict and ethical monitoring practices.

 

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๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—ฃ๐—ฟ๐—ถ๐—ผ๐—ฟ๐—ถ๐˜๐—ถ๐˜‡๐—ฒ๐˜€ ๐—˜๐—บ๐—ฝ๐—น๐—ผ๐˜†๐—ฒ๐—ฒ ๐—ช๐—ฒ๐—น๐—น๐—ป๐—ฒ๐˜€๐˜€ ๐˜„๐—ถ๐˜๐—ต ๐—ก๐—ฒ๐˜„ ๐—Ÿ๐—ถ๐—ณ๐—ฒ๐˜€๐˜๐˜†๐—น๐—ฒ ๐— ๐—ผ๐—ฑ๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—œ๐—ป๐—ถ๐˜๐—ถ๐—ฎ๐˜๐—ถ๐˜ƒ๐—ฒ

Multilingual call center ๐Ž๐ฉ๐ž๐ง ๐€๐œ๐œ๐ž๐ฌ๐ฌ ๐๐๐Ž has launched its largest employee wellness program, ๐—ฆ๐—›๐—œ๐—™๐—ง: ๐—”๐—ป ๐—ข๐—”๐—•๐—ฃ๐—ข ๐—Ÿ๐—ถ๐—ณ๐—ฒ๐˜€๐˜๐˜†๐—น๐—ฒ ๐— ๐—ผ๐—ฑ๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฃ๐—ฟ๐—ผ๐—ด๐—ฟ๐—ฎ๐—บ.

The three-month program was launched July 30 at the company's Robinsons Summit Center HQ in Makati, with a live stream to its Davao and work-from-home teams. According to Senior Director Nate Martinez, SHIFT focuses on a holistic approach to fitness and nutrition to promote lasting lifestyle changes.

The initiative, which stands for ๐’๐˜‚๐˜€๐˜๐—ฎ๐—ถ๐—ป๐—ฎ๐—ฏ๐—น๐—ฒ ๐‡๐—ฒ๐—ฎ๐—น๐˜๐—ต ๐—ฎ๐—ป๐—ฑ ๐ˆ๐—ป๐˜๐—ฒ๐—ด๐—ฟ๐—ฎ๐˜๐—ฒ๐—ฑ ๐…๐—ถ๐˜๐—ป๐—ฒ๐˜€๐˜€ ๐“๐—ฟ๐—ฎ๐—ป๐˜€๐—ณ๐—ผ๐—ฟ๐—บ๐—ฎ๐˜๐—ถ๐—ผ๐—ป, aims to help employees in the business process outsourcing (BPO) industry build healthier, sustainable habits.

Company Nurse Princess Ann Louisse Pascual provided a detailed overview of the program, emphasizing its goal of long-term wellness rather than just short-term fitness goals. Nurse Supervisor Shania Semper also highlighted the importance of health and wellness within the BPO industry.

The company anticipates this investment in wellness will lead to a more productive, engaged, and healthier workforce.

This initiative is a testament to the company's commitment to building a supportive, people-first culture, with the goal of fostering improved employee well-being, morale, and overall performance.

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Excellent #CustomerService is built on #EmployeeSatisfaction.

And to improve the #CallCenter agent experience, you must give your #CX reps a reason to be proudโ€”
โ€ข of their work, and
โ€ข of the company that trusts them to do it.

๐—ฆ๐—ถ๐—บ๐—ฝ๐—น๐˜† ๐—ฝ๐˜‚๐˜, ๐—ถ๐˜'๐˜€ ๐—ฎ๐—น๐—น ๐—ฎ๐—ฏ๐—ผ๐˜‚๐˜ ๐˜๐—ฎ๐—ธ๐—ถ๐—ป๐—ด ๐—ฐ๐—ฎ๐—ฟ๐—ฒ ๐—ผ๐—ณ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฒ๐—บ๐—ฝ๐—น๐—ผ๐˜†๐—ฒ๐—ฒ๐˜€.
Here are some reasons why you should improve the #EmployeeExperience:
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โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Great #CustomerSupport starts with a great team.
Learn how our services can help you create an exceptional agent experience, and in turn, a better experience for your customers.

Get access to empowered customer service experts to frontline your programs: https://buff.ly/n3TzYaF

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Open Access BPO 11 days ago
Driving excellent #CustomerExperience hinges on the diverse perspectives within your team.

Cultivating a culturally competent environment not only enriches your workforce but directly translates to superior service for a global customer base.

Join us as we discuss how #diversity elevates #CX!
Dive deeper into our insights and share your thoughts: https://buff.ly/fqcGUQK

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Partner with a team that values and leverages diversity for outstanding results.

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Open Access BPO 11 days ago
Getting a bad performance review can be tough, but it doesn't have to be the end of the world.

In fact, it can be an opportunity to learn and grow, and to come back stronger than ever.

๐†๐ž๐ญ๐ญ๐ข๐ง๐  ๐š ๐›๐š๐ ๐ฉ๐ž๐ซ๐Ÿ๐จ๐ซ๐ฆ๐š๐ง๐œ๐ž ๐ซ๐ž๐ฏ๐ข๐ž๐ฐ ๐œ๐š๐ง ๐›๐ž ๐ญ๐จ๐ฎ๐ ๐ก, ๐›๐ฎ๐ญ ๐ข๐ญ ๐๐จ๐ž๐ฌ๐ง'๐ญ ๐ก๐š๐ฏ๐ž ๐ญ๐จ ๐›๐ž ๐ญ๐ก๐ž ๐ž๐ง๐ ๐จ๐Ÿ ๐ญ๐ก๐ž ๐ฐ๐จ๐ซ๐ฅ๐.

๐ˆ๐ง ๐Ÿ๐š๐œ๐ญ, ๐ข๐ญ ๐œ๐š๐ง ๐›๐ž ๐š๐ง ๐จ๐ฉ๐ฉ๐จ๐ซ๐ญ๐ฎ๐ง๐ข๐ญ๐ฒ ๐ญ๐จ ๐ฅ๐ž๐š๐ซ๐ง ๐š๐ง๐ ๐ ๐ซ๐จ๐ฐ, ๐š๐ง๐ ๐ญ๐จ ๐œ๐จ๐ฆ๐ž ๐›๐š๐œ๐ค ๐ฌ๐ญ๐ซ๐จ๐ง๐ ๐ž๐ซ ๐ญ๐ก๐š๐ง ๐ž๐ฏ๐ž๐ซ.

Read our blog post right now: https://buff.ly/hiAUi78
And let's explore:
โ€ข the importance of recovering from a bad performance review;
โ€ข the causes of performance failures; and
โ€ข how to determine the best course of action to address these challenges

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Find out how Open Access BPO's 24/7 multichannel services (in 30+ languages) can upgrade your #CX, strengthen brand loyalty, and drive business growth: https://buff.ly/cltoadZ

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Open Access BPO 14 days ago
Open Access BPO's recent ๐๐ซ๐ข๐๐ž ๐–๐ž๐ž๐ค ๐Ÿ๐ŸŽ๐Ÿ๐Ÿ“ showcased our unwavering commitment to #diversity, #equity, and #inclusion. This inaugural event united our teams in Makati and Davao to celebrate the LGBTQIA+ community and support meaningful causes.

๐˜™๐˜ฆ๐˜ข๐˜ฅ ๐˜ข๐˜ฃ๐˜ฐ๐˜ถ๐˜ต ๐˜ต๐˜ฉ๐˜ฆ ๐˜ง๐˜ถ๐˜ฏ ๐˜ข๐˜ค๐˜ต๐˜ช๐˜ท๐˜ช๐˜ต๐˜ช๐˜ฆ๐˜ด ๐˜ข๐˜ฏ๐˜ฅ ๐˜ต๐˜ฉ๐˜ฆ ๐˜ฐ๐˜ถ๐˜ต๐˜ณ๐˜ฆ๐˜ข๐˜ค๐˜ฉ ๐˜ช๐˜ฏ๐˜ช๐˜ต๐˜ช๐˜ข๐˜ต๐˜ช๐˜ท๐˜ฆ ๐˜ฃ๐˜ฐ๐˜ณ๐˜ฏ๐˜ฆ ๐˜ฐ๐˜ถ๐˜ต ๐˜ฐ๐˜ง ๐˜ฐ๐˜ถ๐˜ณ ๐˜ช๐˜ฏ๐˜ข๐˜ถ๐˜จ๐˜ถ๐˜ณ๐˜ข๐˜ญ ๐˜ธ๐˜ฆ๐˜ฆ๐˜ฌ-๐˜ญ๐˜ฐ๐˜ฏ๐˜จ ๐˜—๐˜ณ๐˜ช๐˜ฅ๐˜ฆ ๐˜ค๐˜ฆ๐˜ญ๐˜ฆ๐˜ฃ๐˜ณ๐˜ข๐˜ต๐˜ช๐˜ฐ๐˜ฏ: https://buff.ly/nmRUrVg

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Open Access BPO 28 days ago
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—Ÿ๐—ฎ๐˜‚๐—ป๐—ฐ๐—ต๐—ฒ๐˜€ ๐—ฆ๐—›๐—œ๐—™๐—ง ๐—Ÿ๐—ถ๐—ณ๐—ฒ๐˜€๐˜๐˜†๐—น๐—ฒ ๐— ๐—ผ๐—ฑ๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฃ๐—ฟ๐—ผ๐—ด๐—ฟ๐—ฎ๐—บ ๐—ณ๐—ผ๐—ฟ ๐—˜๐—บ๐—ฝ๐—น๐—ผ๐˜†๐—ฒ๐—ฒ๐˜€

Multilingual call center Open Access BPO announced the official launch of ๐—ฆ๐—›๐—œ๐—™๐—ง: ๐—”๐—ป ๐—ข๐—”๐—•๐—ฃ๐—ข ๐—Ÿ๐—ถ๐—ณ๐—ฒ๐˜€๐˜๐˜†๐—น๐—ฒ ๐— ๐—ผ๐—ฑ๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฃ๐—ฟ๐—ผ๐—ด๐—ฟ๐—ฎ๐—บ, an initiative designed to foster sustainable health and well-being among its employees.

The program, whose acronym SHIFT stands for Sustainable Health and Integrated Fitness Transformation, aims to address the challenges of sedentary work lifestyles prevalent in the BPO industry by providing comprehensive support for health improvement.

The OABPO SHIFT Program will offer a holistic approach to employee wellness, encompassing structured physical fitness activities, wellness coaching, and a smart, sustainable nutrition guide.

This program highlights Open Access BPO's dedication to employee well-being, recognizing that healthy team members are key to both professional success and a great quality of life.

Employees are encouraged to check their official Open Access BPO email for detailed information on program enrollment and participation.

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#WellbeingAtWork