Category: Performance Management

Call Center Agents Call Center Industry Performance Management

Damage control tips for handling call center resignations

Call center resignations negatively affect employees who work hard to keep up with demand. Luckily, there are ways around this setback. Employee turnover is a reality that call centers often...

By Faith Ocampo

April 29, 2016

Call Center Agents Diversity Employee Engagement Performance Management

The Painful Truth About Call Center Attrition

Attrition is every call center’s problem, yet so few of them are doing something about it. High attrition rates in call centers put a strain on all aspects of management....

By Faith Ocampo

March 4, 2016

Call Center Agents Employee Engagement Performance Management

Putting a Stop to Underperformance in Call Centers

In call centers, underperformance may be caused by skills mismatch, lack of emotional connection with the job, and miscommunication. To outperform competitors and deliver great services, managers must shift their...

By Faith Ocampo

January 7, 2016

Call Center Industry Customer Support Global Outsourcing Performance Management

4 Major Call Center Flops That Could Happen Over the Holidays

It’s the busiest time of the year for call centers. Brands better watch out for these holiday call center fails! The holiday season is a critical time for businesses, especially...

By Faith Ocampo

December 1, 2015

Call Center Agents Employee Engagement Performance Management Philippine Outsourcing

Call Center Management: Showing Your Night Shift Agents That You Care

It’s not hard to imagine how difficult working on a night shift is. Performing a stressful job during the ungodly hours of the day can take a toll on the...

By OABPO Blog Team

February 20, 2015

Customer Experience Customer Support Performance Management Philippine Outsourcing

Why Performance Metrics Matter a Lot to Your Customer Service

There are many reasons why your call center in the Philippines is obsessed with monitoring performance metrics and sending you hourly, daily, or weekly reports. Customer service shapes customer perceptions...

By OABPO Blog Team

November 3, 2014

Call Center Agents Call Center Industry Performance Management

The holiday horror that your business shouldn’t be afraid of

It’s always bad news to see customers leave your establishment frustrated. For retailers that have long been geared up for moments like this, however, seeing customers go is never an...

By OABPO Blog Team

October 28, 2014

Call Center Industry Customer Support Employee Engagement Global Outsourcing Performance Management

How Great Leadership Can Help a Business Have Loyal Customers

Great leadership is the first step in the organization’s journey to success, including securing loyal customers. As a business owner, you know that customer loyalty is the key to long-term...

By OABPO Blog Team

September 30, 2014

Customer Experience Customer Support Performance Management

Top Agent Performance Areas to Assess During Call Quality Monitoring

The best call centers focus on call quality monitoring for excellent customer experience. Here are some areas they must focus on to maintain a high call quality. Call quality monitoring...

By OABPO Blog Team

September 24, 2014

Call Center Industry Performance Management Philippine Outsourcing

Why Employee Insight is As Important as Customer Feedback

If you’re outsourcing to a Philippine call center, your staff may also be conducting post-call customer feedback. These surveys ask customers for comments and testimonials about your products and their...

By OABPO Blog Team

September 4, 2014

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Open Access BPO 9 days ago

🌱 𝗔 𝗴𝗿𝗲𝗲𝗻𝗲𝗿 𝗳𝘂𝘁𝘂𝗿𝗲 𝘀𝘁𝗮𝗿𝘁𝘀 𝘄𝗶𝘁𝗵 𝘄𝗵𝗮𝘁 𝘄𝗲 𝗽𝗹𝗮𝗻𝘁 𝘁𝗼𝗱𝗮𝘆.

On September 26, in observance of Save Sierra Madre Day, #OpenAccess and Fostering Education & Environment for Development (FEED) held Plant It Forward 2026 at the UP Laguna-Quezon Land Grant in Siniloan, Laguna.

With more than 30 volunteers planting native saplings, the initiative supported local reforestation efforts and highlighted the importance of protecting the Sierra Madre and its forests.

Observed annually on September 26 under Presidential Proclamation No. 413, Save Sierra Madre Day calls attention to the importance of conserving this vital mountain range.

Watch the highlights from Plant It Forward 2026.

#MomentsAtOpenAccess
#PlantItForward2026 #SaveSierraMadreDay

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Open Access BPO 19 days ago

#Outsourcing empowers businesses to adapt quickly, manage risks, and sustain growth, even in unpredictable markets.

💡 Discover how strategic outsourcing builds unbreakable resilience for international enterprises:
https://buff.ly/xyrhSA6

#OpenAccess
#BusinessResilience #OutsourcingStrategy #GlobalCX
#RiskManagement #FutureReady

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Open Access BPO 26 days ago

𝗚𝗹𝗼𝗯𝗮𝗹 𝗯𝗿𝗮𝗻𝗱𝘀 𝗴𝗮𝗶𝗻 𝗮 𝗰𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗶𝘃𝗲 𝗲𝗱𝗴𝗲 𝘄𝗵𝗲𝗻 𝗼𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗶𝗻𝗴 𝘁𝗼 𝗺𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗖𝗫 𝗽𝗮𝗿𝘁𝗻𝗲𝗿𝘀 𝘄𝗶𝘁𝗵 𝗶𝗻𝗰𝗹𝘂𝘀𝗶𝘃𝗲 𝗵𝗶𝗿𝗶𝗻𝗴 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲𝘀.

Diverse teams deliver cultural sensitivity, empathy, and language expertise that strengthen customer trust across markets.

💡 See how #InclusiveHiring in multilingual #outsourcing builds stronger brand‑customer relationships: https://buff.ly/z7F5gJQ

#OpenAccess
#OutsourcingStrategy #GlobalCX #BusinessGrowth

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Open Access BPO 33 days ago

𝗠𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗮𝗻𝗱 𝘀𝗲𝗰𝘂𝗿𝗲 𝗼𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗶𝗻𝗴 𝗱𝗲𝗳𝗶𝗻𝗲𝘀 𝘁𝗵𝗲 𝗲𝗱𝗴𝗲 𝗳𝗼𝗿 𝗴𝗹𝗼𝗯𝗮𝗹 𝗯𝗿𝗮𝗻𝗱𝘀.

International businesses thrive when customer trust, #DataSecurity, and language inclusivity are built into every interaction.

💡 Learn how secure #multilingual #outsourcing empowers global brands to expand confidently across borders: https://buff.ly/ZHo7Xbd

#OpenAccess
#BusinessGrowth #StrategicOutsourcing
#FutureOfWork #CX #GlobalBusiness

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Open Access BPO 47 days ago

How do you measure an outsourcing partner’s true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.

#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.

This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.

Read more about our team's volunteer experience here:
https://buff.ly/9vCE5C6

#OpenAccessCares #CSR
#CommunityImpact #givingback
#CommunityOutreach

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Open Access BPO 48 days ago

𝗦𝗰𝗮𝗹𝗶𝗻𝗴 𝘀𝗺𝗮𝗿𝘁𝗲𝗿 𝗶𝗻 𝟮𝟬𝟮𝟲 𝗺𝗲𝗮𝗻𝘀 𝘁𝗮𝗰𝗸𝗹𝗶𝗻𝗴 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲𝘀 𝗹𝗶𝗸𝗲 𝗿𝗼𝗴𝘂𝗲 𝗔𝗜, 𝗹𝗮𝗻𝗴𝘂𝗮𝗴𝗲 𝗯𝗮𝗿𝗿𝗶𝗲𝗿𝘀, 𝗮𝗻𝗱 𝗴𝗹𝗼𝗯𝗮𝗹 𝗰𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 𝗵𝗲𝗮𝗱‑𝗼𝗻.

#Outsourcing partners are now the bridge between innovation and resilience, helping businesses thrive in uncertain times.

💡 Discover how strategic outsourcing transforms these roadblocks into growth opportunities: https://buff.ly/LfisKAl

#OpenAccess
#BusinessGrowth #StrategicOutsourcing
#FutureOfWork #CX #GlobalBusiness

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