MAKATI CITY, Philippines, June 08, 2021 — Multilingual call center, Open Access BPO, announced its official membership in the Contact Center Association of the Philippines (CCAP). CCAP is a non-profit organization composed of leading call centers in the Philippines. It advocates on behalf of the local outsourcing industry and supports the Philippines’ global dominance in […]
Open Access BPO is leading the drive to maintain business as usual during the COVID-19 pandemic, with flexible, nimble deployment for large customer support and back office teams. The business process outsourcing (BPO) industry, which covers a range of business activities including customer service, technical support, animation, medical billing, and content moderation, is a central […]
Businesses are operating in a highly dynamic marketplace, wherein customers’ preferences and behavior are continuously changing. This makes staying relevant a difficult challenge for many brands. Although it’s easier said than done, they key is to be flexible and adaptive. It starts with listening to your customers and placing them at the core of your […]
A study by the Philippine Institute for Development Studies (PIDS) revealed that most Australian firms favor the Philippines as an offshoring destination. The research found that Australian entrepreneurs prefer to explore business process outsourcing (BPO) opportunities in the Philippines, more than in rival locations such as India.
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Whenever businesses talk about outsourcing initiatives, it always comes down to a market that utilizes business process outsourcing (BPO) services. With a growth rate of 16% and a revenue of nearly $30 billion, the Philippines is known as one of the top call center countries in the world. What made Philippine call centers a dominant […]
This year’s CES isn’t just about consumer electronics. The show highlighted several tech trends that could revolutionize business processes in powerful ways. In a previous post, we enumerated three CES 2017 trends businesses should embrace to improve the customer experience.
As one of the most competitive players in the global outsourcing market, how does the Philippines plan to tackle the biggest, looming industry challenges? Business leaders’ quest for cost-effective solutions, consumers’ shifting preferences, and the rise of new tech products and processes are simultaneously reshaping the offshoring landscape. For emerging outsourcing locations, the challenges that […]
Philippine President Benigno Aquino III signed on Monday, May 23, the law that would create a separate Department of Information and Communications Technology (DICT). Republic Act 10844 streamlines all functions related to information and communication technology (ICT). A government body that keeps several co-dependent processes in one place ensures that IT management will be centralized. […]
Call centers all over the world are growing at commendable rates, thanks to cloud solutions and other customer service technologies. Energized by the proliferation of cloud solutions and other tech tools, the global call center market continues to demonstrate a laudable growth. According to the latest report by technology research and advisory company Technavio, this […]
The largest city in the Philippines is continuing to accumulate massive power in the BPO arena. Primarily starting out as an agricultural sector, Davao City is now rapidly gaining its much-deserved recognition as a vigorously growing business process outsourcing (BPO) hub.