The Associated Chambers of Commerce and Industry of India (Assocham) reported that a large portion of the country’s voice service and call center market is moving operations to the Philippine...
Level up your capabilities by incorporating some fun into your team’s work! Here’s how you can leverage gamification in technical support. Providing efficient and effective technical support to your customers...
Goal alignment is one of the many things that clients want to be sure of before outsourcing to a call center in the Philippines. They see to it that the...
“How competitive is your job?” Career resources site Salaryย Explorer asked this to its members to gauge the competitiveness level of work duties under various industries. With call center outsourcing jobs...
The business process outsourcing (BPO) industry is set to benefit from the incoming investments of Japanese companies. Along with Philippine call center firms offering multilingual voice services, businesses under the...
A January report by MarketsandMarkets forecasted that the global healthcare information management (HIM) market will undergo a 10.8% compound annual growth rate (CAGR) and reach the $189 million worth by...
One of the reasons that put off businesses from outsourcing to the Philippines or any other offshore location is that they doubt the offshoring service provider’s capacity to meet their...
The Philippines may thrive in the global multilingual call center and back office outsourcing industry today, but this reign may end if the country doesn’t up its game against emerging...
Office spaces allotted for back office services and operation facilities of the call center sect in the Philippines will possibly double through the $5-billion investment Megaworld plans to put in...
Following the provincial expansions of firms operating a call center in the Philippines, two Southern cities are opening commercial areas to house business process outsourcing (BPO) operations outside Metro Manila....
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.
#AIโpowered CX #outsourcing helps founders and teams keep pace by combining #automation for routine tasks with human expertise for complex interactions.
The result? Faster resolutions, leaner operations, and a support model that flexes with demand.
If you're building a business that's ready to scale smarter, this is worth a read!
๐ Discover how AIโpowered CX outsourcing helps startups grow without the usual growing pains: https://buff.ly/dGWZu9q
Open Access recently partnered with the Foundation of Balay Pasilungan Inc. in #Davao for a community outreach initiative that brought together our employees to support children through donations and meaningful engagement.
On June 4, Team #OpenAccess Davao team donated milk and clothing and spent time with the children through games and interactive activities, creating moments of connection, encouragement, and joy.
We're grateful for the opportunity to work alongside organizations like the Foundation of Balay Pasilungan, whose dedication to supporting vulnerable children continues to make a lasting difference in the community.