The flourishing IT-BPO sect in Pasig City’s Ortigas business district owes its success to international companies that outsource technical support. With another technical facility provider signing a contract to expand...
The Philippine BPO industry may not have suffered massive physical and operational damage from super typhoon Haiyan, but the disaster did affect investors who are outsourcing customer service to the...
Call center outsourcing put Manila on top of other Asia-Pacific nations in terms of office space absorption, real estate firm Cushman and Wakefield stated in their July-September 2013 report. Manila...
Megaworld’s income from office rentals and sales ascended by 15% in the first nine months of 2013, thanks to back office and call center outsourcing firms.
The call center outsourcing industry in the Philippines remains intact despite the grueling effect of super typhoon Haiyan (Philippine name: Yolanda), as the storm’s path spared the areas where the...
The recent onslaught in the southern region has imposed a momentary halt to BPO in the Philippines. It is not that the businessmen and the entire province were not prepared....
Outsourced call centers hold within it a treasure chest of potential, with businesses leveraging the expertise of Philippine call centers to streamline operations and reduce costs. The Philippines has established...
Amid the assault of super typhoon Yolanda (international name Haiyan), many Philippine-based companies providing call center services have decided to halt their operations as part of ensuring the safety of...
The Manila headquarters of international outsourcing firms bore minimal damage from Super Typhoon Haiyan (Philippine name: Yolanda), keeping business process outsourcing (BPO) in the Philippines steadfast.
At first glance, the boom of the Spanish call center industry in the Philippines seems to be a surprise. These are two countries from different regions of the globe, and...
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.
#AIโpowered CX #outsourcing helps founders and teams keep pace by combining #automation for routine tasks with human expertise for complex interactions.
The result? Faster resolutions, leaner operations, and a support model that flexes with demand.
If you're building a business that's ready to scale smarter, this is worth a read!
๐ Discover how AIโpowered CX outsourcing helps startups grow without the usual growing pains: https://buff.ly/dGWZu9q
Open Access recently partnered with the Foundation of Balay Pasilungan Inc. in #Davao for a community outreach initiative that brought together our employees to support children through donations and meaningful engagement.
On June 4, Team #OpenAccess Davao team donated milk and clothing and spent time with the children through games and interactive activities, creating moments of connection, encouragement, and joy.
We're grateful for the opportunity to work alongside organizations like the Foundation of Balay Pasilungan, whose dedication to supporting vulnerable children continues to make a lasting difference in the community.