Since business process outsourcing (BPO) in the Philippines began in 1999, the country’s central business region, Metro Manila, remained the foremost choice of many foreign companies as a strategic location...
Telemarketing in the Philippines is a thriving business handled by experts of the field. Proof to this is the fact that top international telemarketing companies have set headquarters in the...
Business problems are inevitable and, in fact, a part of running a company. Like every industry, the call center outsourcing field has its fair share of technical mishaps and natural...
The next five years are seen to be favorable to the business process outsourcing (BPO) sector as its earnings are forecasted to total higher than the overseas Filipino workers (OFW)...
Two giant US companies have recently established offices in the Philippines, giving back office outsourcing job opportunities to Filipino college graduates. Sun Star reports that insurance organization American International Group...
There is “nothing stopping” the country’s economy from sustaining a 7% growth this year and next, local analysts say. The BPO industry in the Philippines is one of the major...
A powerful earthquake struck Central Visayas last Tuesday, halting operations of business process outsourcing (BPO) firms in Cebu and Bohol for a few hours and temporarily affecting clients outsourcing to...
The Philippine outsourcing industry is facing a shortage in workers, according to the IT-Business Process Association of the Philippines (IBPAP), the Philippine Daily Inquirer reported recently. IBPAP President Jose Mari...
Outsourcing your data management needs to offshore hubs like the Philippines or India can prove to be cost-effective and convenient. There are, however, various outsourcing issues linked to this practice-the...
Every company has technical support needs. The question is whether to keep this in-house or outsource it to an offshore provider. Let’s take a look at why you should consider...
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.
#AIโpowered CX #outsourcing helps founders and teams keep pace by combining #automation for routine tasks with human expertise for complex interactions.
The result? Faster resolutions, leaner operations, and a support model that flexes with demand.
If you're building a business that's ready to scale smarter, this is worth a read!
๐ Discover how AIโpowered CX outsourcing helps startups grow without the usual growing pains: https://buff.ly/dGWZu9q
Open Access recently partnered with the Foundation of Balay Pasilungan Inc. in #Davao for a community outreach initiative that brought together our employees to support children through donations and meaningful engagement.
On June 4, Team #OpenAccess Davao team donated milk and clothing and spent time with the children through games and interactive activities, creating moments of connection, encouragement, and joy.
We're grateful for the opportunity to work alongside organizations like the Foundation of Balay Pasilungan, whose dedication to supporting vulnerable children continues to make a lasting difference in the community.