Category: Philippine Outsourcing

Call Center Agents Call Center Industry Philippine Outsourcing

Outsourcing to the Philippines: Do Filipinos Speak English Well?

The Filipinos’ English proficiency is world renowned, and it’s one of the reasons why companies are outsourcing to the Philippines. English is the second official language in the country, and...

By OABPO Blog Team

October 1, 2013

Philippine Outsourcing

How Philippine call centers should manage employees

One of the reasons companies bank on Philippine call centers is the Filipinos’ widely known cultural affinity with the West. While this is generally true, Filipino employees still have cultural...

By OABPO Blog Team

September 30, 2013

Philippine Outsourcing Top Story

Companies that outsource to the Philippines attracting overseas Pinoys

Brain drain used to be a major government concern, with many Filipino professionals leaving the country for more lucrative work abroad. However, foreign companies that outsource to the Philippines are...

By OABPO Blog Team

September 24, 2013

Philippine Outsourcing Solutions

Making effective email responses for technical support call centers

Email is preferred by many customers requiring technical support call centers. Such is the case for UK, where customers use this channel over phones to skip call queues or the...

By OABPO Blog Team

September 18, 2013

Philippine Outsourcing Solutions Top Story

Overcoming the difficulty of outsourcing Italian technical support

Excellent language skills are extremely important in providing Italian technical support and other call center services. Call center firms have better chances of forming partnerships with businesses catering to Italian-speaking...

By OABPO Blog Team

September 16, 2013

Call Center Agents Call Center Industry Customer self-service Customer Support Philippine Outsourcing

Creating a Positive Work Environment for Call Center Outsourcing

Outsourcing call centers go to great lengths to ensure that they can deliver results to impress their clients. Oftentimes, this entails providing a positive workplace for their own workforce. Just...

By OABPO Blog Team

September 13, 2013

Global Outsourcing Philippine Outsourcing Top Story

A guide to outsourcing: Customer service mistakes and how to fix them

Everybody is allowed to make mistakes. When dealing with customers, however, mistakes can be costly. Outsourcing for customer service functions or simply improving how calls are handled by the internal...

By OABPO Blog Team

September 11, 2013

Philippine Outsourcing Solutions Top Story

The Philippines as a budding multilingual call center destination

The Philippines has proven its global competence when it toppled India as the world’s call center destination in 2011. Today, the country aims higher as it targets multilingual call center...

By OABPO Blog Team

September 10, 2013

Philippine Outsourcing Solutions

Outsourcing data entry solutions: Importance of accuracy

As companies grow, so do the volumes of data that needs to be managed. As such, most companies opt to outsource various kinds of data entry solutions to different business...

By OABPO Blog Team

August 16, 2013

Philippine Outsourcing

No slowing down for the Philippines’ bullish call center sector

Nearly three years after unseating India as the top outsourcing location, the Philippines’ call center industry remains progressive and it doesn’t look like it has any intentions of slowing down...

By OABPO Blog Team

August 15, 2013

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