With the rate by which technology grows, it seems that it s already outpacing us. Over the previous decades, we ve all been swept away by how the Internet intricately...
The millennial workforce is rapidly expanding. By 2020, millennials will make up 50% of the workforce, and this number is predicted to reach 75% by 2025. This group, loosely defined...
In many parts of the world, the Halloween celebrations mark the start of the much-awaited holiday season. Aside from being a great time to get together with friends and loved...
Before technology became as advanced as it is now, isn t word-of-mouth (WOM) advertising the original form of social marketing? WOM has always been the most trusted form of endorsements....
Danish company Novo Nordisk can be considered a key mover in the field of diabetes care. Nine decades after its foundation in 1923, the pharmaceutical firm now has production facilities...
Content marketing is widely considered an effective strategy for driving commercial results, both for B2B and B2C marketers. Among the long spectrum of activities that can be categorized under online...
Ecommerce websites are no longer considered mere bump-outs of brands’ physical stores. The infectious trend that’s online shopping has made the Internet one of the strongest drivers of global expansion....
Penetrating the Middle East region is especially challenging for many global brands. In this area, people s practices are largely different from those in American and European countries, where the...
The proliferation of several tech platforms, which allows brands to connect with customers in so many ways, is radically changing the face of call centers. This entirely new phenomenon gave...
Everybody loves the holiday season. For businesses, it’s the perfect opportunity to boost sales. For shoppers, it’s a season brimming with exciting deals and promos. Unfortunately, for employees, it’s probably...
When agents leave, brands face constant hiring, long training cycles, and inconsistent service. All of these cau dents on customer trust and brand loyalty.
Outsourcing BPO support gives your team the bandwidth to focus on the full customer journey. Among many benefits, a strong #outsourcing partner can:
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