Upselling falls under the wide spectrum of sales strategies that aim to boost your profit, lessen costs, and satisfy customers needs. The goal is simple: expand your sales either by...
Do you sometimes feel that many of the calls you get from customers are a little unnecessary? Your agents may often encounter callers who repeatedly ask for the same information...
The world of online marketing possesses many challenges to most marketers regardless of their industry. It s easy to get lost in a realm where change is constant and marketing...
The Philippines is outshining its neighboring countries’ financial and market performance amid the looming threat of escalating sell-offs and falling manufacturing business that Southeast Asia is facing. Its economy expanded...
Do you know that, on average, a marketing email gets forwarded only once for every 370 times it’s been read? Your quick solution to this low forwarding rate might be...
Social media groups are organized virtual spaces where users “meet” to talk about ideas, gather feedback, or share links. Like formally established groups, they have administrators who run the site...
According to eMarketer’s recent forecast, revenues from Instagram s mobile ads may reach $2.81 billion two years from now, surpassing Google and Twitter. If this prediction comes true, the photo-driven...
In an information-driven industry, knowledge tends to accumulate rapidly and in gigantic volulmes. Every single document, media content, or phone call is now measured in terms of bytes, and high-tech...
At some point during your entrepreneurial journey, you ve probably entertained the thought of expanding your business. And you re not alone. Diversification is probably the top priority of most...
Facebook is rolling out “Business on Messenger,” a platform allowing businesses and customers to communicate directly with one another using mobile devices. This integration may signal an emerging trend driving...
When agents leave, brands face constant hiring, long training cycles, and inconsistent service. All of these cau dents on customer trust and brand loyalty.
Outsourcing BPO support gives your team the bandwidth to focus on the full customer journey. Among many benefits, a strong #outsourcing partner can:
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