Every Philippine call center (or perhaps every company there is) orients its newly hired customer service representatives (CSRs) about their function. It’s a part of the process of transitioning the...
Companies apply best practices to ensure that their every actionโbetween colleagues and in front of customersโlives up to the brand identity they uphold and the benchmarks of the industry where...
We’ve already established in a previous blog post that call center recruitment is a customer service function. It needs to apply the same customer-centric practices that agents use so that...
Sales is one of the most important functions of a company, mainly because it takes care of the money inflow that fuels the whole business’ operations. It’s the same reason...
Companies spend a lot of money on advertising campaigns annually in the hope of making their brands known. Sure, advertising is a must for every business aiming to widen the...
Today’s tech-driven industries have made multi-channeling a must for customer service delivery. This is exactly why web-based tools are indispensible for business process outsourcing (BPO) firms that offer call center...
Aligning customer service and marketing is an often-emphasized move that many businesses swear by as the secret behind success. Any call center that operates inbound customer service in the Philippines...
Social media marketing experts may soon readjust their strategies, as two of the biggest and most popular social networks today are setting sights on onsite shopping functions right on their...
Customer feedback is among the most valuable bits of information that a contact center should collect. In fact, clients should include effective feedback gathering methods as one of the criteria...
When you take customer engagement to social media, you probably have one aim in mind: to get your posts shared. It s the purpose of most social networks in the...
On September 26, in observance of Save Sierra Madre Day, #OpenAccess and Fostering Education & Environment for Development (FEED) held Plant It Forward 2026 at the UP Laguna-Quezon Land Grant in Siniloan, Laguna.
With more than 30 volunteers planting native saplings, the initiative supported local reforestation efforts and highlighted the importance of protecting the Sierra Madre and its forests.
Observed annually on September 26 under Presidential Proclamation No. 413, Save Sierra Madre Day calls attention to the importance of conserving this vital mountain range.
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.