The Philippines may thrive in the global multilingual call center and back office outsourcing industry today, but this reign may end if the country doesn’t up its game against emerging...
The voice-based technical support operations of an outsourcing firm have great advantages over home-based freelance work in terms of reliability, security, management, and costs. This is what we inferred in...
Most online communities use content moderation as a way to ensure that comments and other pieces of user-generated content (UGC) comply with the set of posting guidelines and adhere to...
Following the provincial expansions of firms operating a call center in the Philippines, two Southern cities are opening commercial areas to house business process outsourcing (BPO) operations outside Metro Manila....
We explained in a previous article that any website that welcomes content from the online public should moderate all kinds of submissions. Just like general content moderation, specific filtering processes...
Foreign observers expect technical support call center firms and government infrastructure projects to help the Philippines regain stability following the financial losses caused by the Super Typhoon Haiyan.
Philippine call center companies never seem to seize their hiring activities, especially now that the country’s business process outsourcing (BPO) industry is undergoing an immense growth. They have been preparing...
Consumers today need customer service assistance less and less, as technology offers them more and more ways of availing services and sending brand feedback on their own. This is what...
Content moderation rules sometimes differ from site to site. The leniency and strictness of the guidelines depend on the types of content being moderated and the overall image that the...
Living the brand is the duty of everyone in your company. Instilling this to people you directly work with could be easy, but for your outsourced inbound customer service representatives,...
On September 26, in observance of Save Sierra Madre Day, #OpenAccess and Fostering Education & Environment for Development (FEED) held Plant It Forward 2026 at the UP Laguna-Quezon Land Grant in Siniloan, Laguna.
With more than 30 volunteers planting native saplings, the initiative supported local reforestation efforts and highlighted the importance of protecting the Sierra Madre and its forests.
Observed annually on September 26 under Presidential Proclamation No. 413, Save Sierra Madre Day calls attention to the importance of conserving this vital mountain range.
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.