Category: Top Story

Philippine Outsourcing Solutions Top Story

Content moderation: Crowdsourced or outsourced?

In its traditional sense, content moderation is done as a way to maintain the quality of posts submitted by the online public to your website. These posts typically go through...

By OABPO Blog Team

March 11, 2014

Top Story

Why call centers in the Philippines uphold client confidentiality

Any company that provides customer support services must uphold client confidentiality. As client assistance is one of the core functions of call centers in the Philippines, safeguarding the information they...

By OABPO Blog Team

March 10, 2014

Top Story

How can your outsourced content moderation team live your brand?

It’s easy for an outsourced service vendor to say that its content moderation team can live your brand. Doing so, however, is an entirely different story.

By OABPO Blog Team

March 6, 2014

Philippine Outsourcing Top Story

RFP writing tips for finding the ideal Philippine call center

Finding the best Philippine call center that answers your business needs starts by writing a request for proposal (RFP). It is a solicitation that a company makes to let possible...

By OABPO Blog Team

March 5, 2014

Top Story

Does outsourcing to the Philippines lead to loss of managerial control?

If you ask if outsourcing to the Philippines or any other offshoring location leads to loss of managerial control, the answer depends on the type of contract you sign, the...

By OABPO Blog Team

March 3, 2014

Top Story

Avoiding hidden cost of outsourcing to call centers in the Philippines

Facing the situation where ongoing costs keep surfacing even after finances have been settled is one of the fears that keep businesses from outsourcing to call centers in the Philippines...

By OABPO Blog Team

February 28, 2014

Top Story

How outsourcing helps generate more jobs in the US

In a previous post, we shed light on a misconception that holds American businesses back from sending operations to an overseas location. We refuted the belief that outsourcing kills American...

By OABPO Blog Team

February 27, 2014

Philippine Outsourcing Top Story

Why call centers in the Philippines are on a provincial shift

An environmental study recently revealed a location shift trend among call centers in the Philippines, and Davao City appears to take center stage in the movement.

By OABPO Blog Team

February 27, 2014

Top Story

What are the competing business process outsourcing hubs in Asia?

In a previous post, we presented an overview of why Asia remains to be the world’s go-to region for business process outsourcing (BPO). There, we named some of the continent’s...

By OABPO Blog Team

February 25, 2014

Top Story

What traits should you look for in a reliable outsourcing firm?

For some companies, outsourcing is a way of refurbishing the tarnished reputation they gained from past customer service failures. They partner with a well-reputed firm to reclaim their market’s trust...

By OABPO Blog Team

February 24, 2014

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Open Access BPO 5 days ago

🌱 𝗔 𝗴𝗿𝗲𝗲𝗻𝗲𝗿 𝗳𝘂𝘁𝘂𝗿𝗲 𝘀𝘁𝗮𝗿𝘁𝘀 𝘄𝗶𝘁𝗵 𝘄𝗵𝗮𝘁 𝘄𝗲 𝗽𝗹𝗮𝗻𝘁 𝘁𝗼𝗱𝗮𝘆.

On September 26, in observance of Save Sierra Madre Day, #OpenAccess and Fostering Education & Environment for Development (FEED) held Plant It Forward 2026 at the UP Laguna-Quezon Land Grant in Siniloan, Laguna.

With more than 30 volunteers planting native saplings, the initiative supported local reforestation efforts and highlighted the importance of protecting the Sierra Madre and its forests.

Observed annually on September 26 under Presidential Proclamation No. 413, Save Sierra Madre Day calls attention to the importance of conserving this vital mountain range.

Watch the highlights from Plant It Forward 2026.

#MomentsAtOpenAccess
#PlantItForward2026 #SaveSierraMadreDay

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Open Access BPO 15 days ago

#Outsourcing empowers businesses to adapt quickly, manage risks, and sustain growth, even in unpredictable markets.

💡 Discover how strategic outsourcing builds unbreakable resilience for international enterprises:
https://buff.ly/xyrhSA6

#OpenAccess
#BusinessResilience #OutsourcingStrategy #GlobalCX
#RiskManagement #FutureReady

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Open Access BPO 22 days ago

𝗚𝗹𝗼𝗯𝗮𝗹 𝗯𝗿𝗮𝗻𝗱𝘀 𝗴𝗮𝗶𝗻 𝗮 𝗰𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗶𝘃𝗲 𝗲𝗱𝗴𝗲 𝘄𝗵𝗲𝗻 𝗼𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗶𝗻𝗴 𝘁𝗼 𝗺𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗖𝗫 𝗽𝗮𝗿𝘁𝗻𝗲𝗿𝘀 𝘄𝗶𝘁𝗵 𝗶𝗻𝗰𝗹𝘂𝘀𝗶𝘃𝗲 𝗵𝗶𝗿𝗶𝗻𝗴 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲𝘀.

Diverse teams deliver cultural sensitivity, empathy, and language expertise that strengthen customer trust across markets.

💡 See how #InclusiveHiring in multilingual #outsourcing builds stronger brand‑customer relationships: https://buff.ly/z7F5gJQ

#OpenAccess
#OutsourcingStrategy #GlobalCX #BusinessGrowth

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Open Access BPO 29 days ago

𝗠𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗮𝗻𝗱 𝘀𝗲𝗰𝘂𝗿𝗲 𝗼𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗶𝗻𝗴 𝗱𝗲𝗳𝗶𝗻𝗲𝘀 𝘁𝗵𝗲 𝗲𝗱𝗴𝗲 𝗳𝗼𝗿 𝗴𝗹𝗼𝗯𝗮𝗹 𝗯𝗿𝗮𝗻𝗱𝘀.

International businesses thrive when customer trust, #DataSecurity, and language inclusivity are built into every interaction.

💡 Learn how secure #multilingual #outsourcing empowers global brands to expand confidently across borders: https://buff.ly/ZHo7Xbd

#OpenAccess
#BusinessGrowth #StrategicOutsourcing
#FutureOfWork #CX #GlobalBusiness

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Open Access BPO 43 days ago

How do you measure an outsourcing partner’s true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.

#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.

This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.

Read more about our team's volunteer experience here:
https://buff.ly/9vCE5C6

#OpenAccessCares #CSR
#CommunityImpact #givingback
#CommunityOutreach

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Open Access BPO 44 days ago

𝗦𝗰𝗮𝗹𝗶𝗻𝗴 𝘀𝗺𝗮𝗿𝘁𝗲𝗿 𝗶𝗻 𝟮𝟬𝟮𝟲 𝗺𝗲𝗮𝗻𝘀 𝘁𝗮𝗰𝗸𝗹𝗶𝗻𝗴 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲𝘀 𝗹𝗶𝗸𝗲 𝗿𝗼𝗴𝘂𝗲 𝗔𝗜, 𝗹𝗮𝗻𝗴𝘂𝗮𝗴𝗲 𝗯𝗮𝗿𝗿𝗶𝗲𝗿𝘀, 𝗮𝗻𝗱 𝗴𝗹𝗼𝗯𝗮𝗹 𝗰𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 𝗵𝗲𝗮𝗱‑𝗼𝗻.

#Outsourcing partners are now the bridge between innovation and resilience, helping businesses thrive in uncertain times.

💡 Discover how strategic outsourcing transforms these roadblocks into growth opportunities: https://buff.ly/LfisKAl

#OpenAccess
#BusinessGrowth #StrategicOutsourcing
#FutureOfWork #CX #GlobalBusiness

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