How healthcare providers benefit from call center analytics

How healthcare providers benefit from call center analytics

OABPO Blog Team Published on May 21, 2014

Call-center-in-the-Philippines--Open-Access-BPO-
For most companies, call center analytics have become instrumental in elevating customer satisfaction. For those in the healthcare industry, it’s more than just a tool for improving customer service quality. Open Access BPO points out how analyzing big data can benefits healthcare providers.

Analytics has undeniably helped companies understand consumer behaviors and preferences, enabling them to skyrocket their sales and strengthen their ties with the public. This made analytics applications indispensable in customer service firms catering to various trades, particularly those that sell final goods.

Call-center-in-the-Philippines--Open-Access-BPO--

However, an emerging practice in any call center in the Philippines and other top outsourcing destinations makes analytics more than just a weapon for boosting customer service and sales. Contact center analytics programs are being used to turn data into actionable information that can predict an outcome or trend and guide patients when certain issues arise.
To be particular, healthcare data collected by agents can benefit companies in these ways:

• Develop dependable goods and failsafe services.

Basing on incident reports involving their products, medical companies can monitor the quality and effectiveness of the goods and services they sell.

• Reduce readmission rates.

Outsourced transcriptionists process records that can give an idea about a patient’s medical history, after-care practices, and even his physician’s performance. Assessing these, healthcare providers can predict future patient conditions or prevent these from occurring.

• Comply with federal requirements.

Businesses under the healthcare industry can base on customer trends to tell whether their activities pass government standards.

Analyzed data from commonly outsourced healthcare processes such as medical transcription and medical billing can now transform doctor visit counts and list of symptoms into weapons for predicting and preventing sickness. As the healthcare industry realizes the power of analytics in boosting the service they provide to patients, it gets itself closer to its ultimate goal of having zero errors in all medical transactions.

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO9 hours ago
#CallCenters must understand their customers' unique communication styles so they can assist them more effectively. Here are 4 typical communication patterns among customers and some tips on how to handle them: https://buff.ly/39w7ybm

----------
Open Access BPO knows your customers. For proactive #CustomerSupport, contact us: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService
Open Access BPO
Open Access BPO15 hours ago
#CallCenter leaders play a central role in helping campaigns grow. Team leaders especially are responsible for the progress and the quality of service that #CustomerSupport agents provide the brand's customers.

Here are the 5 biggest enemies of great leadership (and a few tips on how to be a good leader): https://buff.ly/3M5iMC0

Find great call center agents and team leaders to manage your brand's growth when you partner with Open Access BPO: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 day ago
Personalized solutions empower brands to provide high-quality support to their customers and their growing needs.
With the help of a capable #CallCenter, you can be sure these areas are being covered: https://buff.ly/3sCjnTS

----------
Build your hyper-customizable #CustomerSupport, #BackOffice, or knowledge-based support program with Open Access BPO: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport
Open Access BPO
Open Access BPO2 days ago
With multilingual support comes multiple business growth opportunities. The best way to get aboard the globalization train is to partner with a multilingual #CallCenter: https://buff.ly/3Mmfkms

----------
Open Access BPO's services support over 30 languages. Contact us today: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#MultilingualCallCenter
Open Access BPO
Open Access BPO4 days ago
It’s Data Privacy Awareness Month at Open Access BPO!
For our first Weekend Link Roundup, we’re featuring posts about #DataSecurity and #InformationSecurity best practices: https://buff.ly/3weIWMU

Is Data Safe From Security-Related Outsourcing Issues?
https://buff.ly/38tH5uD

Best Practices to Boost Data Security in Call Centers
https://buff.ly/3sAEsya

Educating Your Customers About Information Security
https://buff.ly/3sAEsya

The Worst Threat to Business Data Security: Employees
https://buff.ly/38lgjF3

Deflecting Insider Threats to Data Security
https://buff.ly/3yC5mt5

How Open Access BPO Future-Proofs Your Offshore Operations
https://buff.ly/3wmGuEx

----------
Learn more about smart, secure, and scalable #outsourcing over at OpenAccessBPO.com

#WeSpeakYourLanguage
#DataPrivacy
Open Access BPO
Open Access BPO4 days ago
Having a branded #CustomerService strategy sets your business apart from others, helping grow your customers base and enhancing #CustomerExperience.

Here's how you can develop a branded customer service strategy: https://buff.ly/3L7FrMz

----------
Outsource #CustomerDelight without losing your #BrandIdentity: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #branding
Open Access BPO