How to outsource to the Philippines: Let ReplaceMyself.com teach you

OABPO Blog Team Published on July 22, 2013
outsourcing-philippines

Undeniably, outsourcing to the Philippines offers countless opportunities for a majority of businesses. The country’s outsourcing industry encompasses diverse industries, particularly the IT-Business Process Outsourcing (BPO) and Health Information Management (HIM) sectors.

In fact, the local BPO industry clocked in $12 million for 2012 with the hopes of increasing the revenue to $15 million by 2016. With such positive growth, it is only to be expected that the country hosts a plethora of BPO firms that are competing for the same chunk of the market.

But with that many players in place, how do you determine which firm would work best for your ideals?

The ReplaceMyself.com premise

Like most things in life, outsourcing could be a case of hit-and-miss. While there are countless reputable BPO firms, there are also fraudulent companies whose sole goal is to scam you for your money. To avoid being swindled, ReplaceMyself.com founder John Jonas teaches businesses how to make more money despite doing less: by outsourcing to the Philippines.

He offers free pointers on where to find the right people and how much money you should expect to shell out. Similarly, he offers other services for a fee, such as finding the right personnel for you and training them. Jonas offers to teach companies the basics on how they can maximize their potential by outsourcing business processes to the Philippines.

Thanks to the budding promise of ReplaceMyself.com, the company now offers an affiliate program to help spread the word about its goals. This includes numerous benefits and monetary incentives, in the form of a referral and commission system.

A classic case of outsourcing

While Jonas’ business offers an outline of what businesses should look for when outsourcing, companies would be able to save more if they tap established BPO firms such as Open Access. Open Access offers customizable services that could respond to your every business need.

Join us on facebook
Open Access BPO 3 days ago
#SocialEngineering is a manipulative technique that uses psychological tactics to deceive individuals into revealing confidential information or taking actions they wouldn't typically do.

And #CallCenter agents are among the favorite social engineering targets.

Here are potential #SocialEngineering techniques that could leave you a sitting duck for cross-channel fraud: https://buff.ly/45XxFjJ

----------
Learn about our rigorous #DataProtection policies and #DataSecurity compliance:
https://buff.ly/44ZrTN9

Partner with a #CallCenter with secure solutions to keep you and your customers' data safe: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#InformationSecurity #InfoSec
#DataSecurity #FraudDetection
Open Access BPO 3 days ago
Promote cultural competence in your multilingual team by injecting culture education in your workplace's communication approach, team building, time management, and holiday observance.

But why should you even do this? Here's why: https://buff.ly/3LwSOJl

----------
For your global customers, only trust in a multilingual industry expert: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#diversity #inclusion #CulturalDiversity
#CX #EmployeeManagement #DiversityManagement
Open Access BPO 4 days ago
It's clear that #ecommerce fraud is a growing concern, and the fact that many companies are at a loss at #fraud prevention is making this problem even worse.
What makes fraud detection and management difficult?

To deal with this, outsourcing companies also offer content-focused fraud protection services.

Read more: https://www.openaccessbpo.com/blog/growing-fraud-problem-plaguing-ecommerce/

----------
For secure outsourcing solutions that protect your data: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#InformationSecurity #InfoSec
#DataSecurity #FraudDetection
Open Access BPO 4 days ago
𝗧𝗵𝗲 𝗖𝗔𝗟𝗠 𝗔𝗡𝗗 𝗖𝗢𝗟𝗟𝗘𝗖𝗧𝗘𝗗 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥

Engagements with the Calm and Collected Customer may seem smooth, but they tend to keep their emotions in check.

As a result, it may be challenging to gauge their level of satisfaction or sense or if there are any underlying frustrations.

They may not readily express their concerns or needs, so actively engage in proactive questioning and attentive listening.

Ask open-ended questions to encourage them to share more about their needs and concerns.

Use their input to provide a personalized customer experience that aligns with their goals
Show that you understand their situation and are there to support them. Reassure them they’re in good hands with your brand.

.
.
.
.
.
Read more:
4 𝑪𝒐𝒎𝒎𝒖𝒏𝒊𝒄𝒂𝒕𝒊𝒐𝒏 𝑺𝒕𝒚𝒍𝒆𝒔 𝑻𝒚𝒑𝒊𝒄𝒂𝒍 𝑨𝒎𝒐𝒏𝒈 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓𝒔
https://buff.ly/46mG93t

---------
Open Access BPO knows your customers and we understand their needs.
For proactive #CustomerSupport, contact us: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CSat
#CustomerSatisfaction #CX
Open Access BPO 4 days ago
𝗘𝘃𝗲𝗿𝘆 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝗺𝗮𝘁𝘁𝗲𝗿𝘀 𝗶𝗻 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲.
Brands must ensure their #CustomerSupport agents are elevating #CustomerSupport.

Here are 4 of the critical areas your #QA must focus on when evaluating your #CallCenter partner's performance:
https://buff.ly/3Znm7E1

—————
Ensure #CSAT with every customer interaction. Upgrade your #CX today: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerExperience
Open Access BPO 6 days ago
Companies can survive from an onslaught of business disasters, but once employees quit in droves, it can be difficult to recover.

𝗛𝗲𝗿𝗲 𝗮𝗿𝗲 𝘁𝗵𝗲 𝘁𝗼𝗽 𝟱 𝗶𝘀𝘀𝘂𝗲𝘀 𝘁𝗵𝗮𝘁 𝗰𝗮𝗻 𝗳𝗼𝗿𝗰𝗲 #𝗖𝗮𝗹𝗹𝗖𝗲𝗻𝘁𝗲𝗿 𝗮𝗴𝗲𝗻𝘁𝘀 𝘁𝗼 𝗾𝘂𝗶𝘁 𝗳𝗼𝗿 𝗴𝗼𝗼𝗱: https://buff.ly/3RsiACi

----------
For flexible #outsourcing solutions to match your operational goals, schedules, and budgets: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#EmployeeManagement
Open Access BPO