In a previous post, we presented an overview of why Asia remains to be the world’s go-to region for business process outsourcing (BPO). There, we named some of the continent’s popular outsourcing destinations and their areas of expertise. Now, we will go a bit deeper into the topic and compare how Asia’s major BPO players, […]
The next five years will be fruitful for Australia’s Filipino business allies, particularly Philippine call centers, aircraft parts manufacturers, and farmers. The two nations recently signed an agreement that allows double bilateral trade and investment activities between Filipino and Australian businesses.
For some companies, outsourcing is a way of refurbishing the tarnished reputation they gained from past customer service failures. They partner with a well-reputed firm to reclaim their market’s trust and rebuild their image from corporate ruins. But what if the service vendor is as ill-reputed as the company in need of brand buffing? Then […]
Following the steep fall in January, economic analyst are putting their stakes on call centers in the Philippines and overseas Filipino workers (OFW) to usher the recovery of the gross international reserves (GIR), as finance giant Citi sees inflows of these two sources to rapidly surge.
Outsourcing has undeniable benefits to the companies venturing into this business strategy. For the uninitiated or willfully unaware, however, it may seem like a selfish businesses decision to stabilize budgets at the expense of their local manpower’s stable employment. What the skeptics may have failed to see is that mostly low-skilled jobs get sent overseas, […]
It’s a common notion among call centers in the Philippines that blasting customers with special offers is a surefire way of making them stay loyal to a brand. A survey, however, states otherwise. Actionable intelligence solutions company Verint Systems asked 7,000 consumers over six countries about their attitude towards phone-based customer service. The company wanted […]
In order to remain competitive, innovative, and efficient, many companies are outsourcing to Asia as a viable solution. Outsourcing offers numerous benefits, such as cost savings, access to specialized expertise, and the ability to focus on core business functions. When considering outsourcing options, one region that stands out as a highly advisable destination is Asia. […]
Call centers in the Philippines, particularly those in Ilocos and other provinces, promise to boost the employee count of the information technology and business process outsourcing sector (IT-BPO) sector of the country.
Social media is no longer just a primary source of entertainment for Internet users. For the general public, it also serves as a valuable source of information, and where they find things to buy. For businesses, it is an effective marketing tool. Today, a simple Facebook post can turn a social connection into a business […]