An environmental study recently revealed a location shift trend among call centers in the Philippines, and Davao City appears to take center stage in the movement.
An environmental study recently revealed a location shift trend among call centers in the Philippines, and Davao City appears to take center stage in the movement.
“Building a roadmap is not cheap.” This was what Information Technology and Business Process Outsourcing Association of the Philippines (IBPAP) President Jose Mari Mercado said, referring to the set of plans and goals for call centers in the Philippines and other firms offering outsourced services in the country.
Budding entrepreneurs tackle great challenges in the form of various tasks. But will startup outsourcing save them? For small businesses, the decision to embrace startup outsourcing is a pivotal choice that can significantly shape the trajectory for success. Generally, outsourcing is integrated into a startup’s framework for sustainable growth. However, there’s more to it than […]
In a previous post, we presented an overview of why Asia remains to be the world’s go-to region for business process outsourcing (BPO). There, we named some of the continent’s popular outsourcing destinations and their areas of expertise. Now, we will go a bit deeper into the topic and compare how Asia’s major BPO players, […]
The next five years will be fruitful for Australia’s Filipino business allies, particularly Philippine call centers, aircraft parts manufacturers, and farmers. The two nations recently signed an agreement that allows double bilateral trade and investment activities between Filipino and Australian businesses.
For some companies, outsourcing is a way of refurbishing the tarnished reputation they gained from past customer service failures. They partner with a well-reputed firm to reclaim their market’s trust and rebuild their image from corporate ruins. But what if the service vendor is as ill-reputed as the company in need of brand buffing? Then […]
Following the steep fall in January, economic analyst are putting their stakes on call centers in the Philippines and overseas Filipino workers (OFW) to usher the recovery of the gross international reserves (GIR), as finance giant Citi sees inflows of these two sources to rapidly surge.
Outsourcing has undeniable benefits to the companies venturing into this business strategy. For the uninitiated or willfully unaware, however, it may seem like a selfish businesses decision to stabilize budgets at the expense of their local manpower’s stable employment. What the skeptics may have failed to see is that mostly low-skilled jobs get sent overseas, […]
It’s a common notion among call centers in the Philippines that blasting customers with special offers is a surefire way of making them stay loyal to a brand. A survey, however, states otherwise. Actionable intelligence solutions company Verint Systems asked 7,000 consumers over six countries about their attitude towards phone-based customer service. The company wanted […]