The Philippines and China are two countries that come to mind when outsourcing to a call center. Here’s what each country has to offer. As a business owner looking to improve customer service while optimizing costs, outsourcing to a call center can be an attractive solution. In particular, it allows you to tap into a […]
As one would assume, a major challenge facing Philippine call centers is the ongoing defense of their respective reputations amid a plethora of false assumptions associated with the outsourcing industry. As with any business venture, outsourcing tasks to a third party service provider comes with advantages and disadvantages. You should know which ones are facts and which are […]
The business process outsourcing (BPO) industry, led by Philippine call center companies, is set to heighten the demand for office spaces in top business districts following the 10% against the US dollar in mid-January. Rick Santos, chairman of the Philippines arm of property consultancy firm CBRE, assured growth for the real estate sector. He said […]
Outsourcing to China, specifically its manufacturing sector has been recently blamed for the worsening air quality in some parts of the US. Should this type of unintended consequence cause alarm for call centers in the Philippines? Unlike production outsourcing, call center operations don’t involve massive chemical use and smoke emissions, but this doesn’t excuse Philippine contact […]
Research firm MarketsandMarkets released a trends and forecasts report, which estimated the growth of the global healthcare information management (HIM) market and its effect to call centers in the Philippines and other top outsourcing destinations.
Computer Weekly listed the Philippines as one of the top five outsourcing destinations to watch, and the technology used by call centers in the Philippines is a key factor that caught the attention of the trusted news source. Philippine call centers use state of the art call center equipment and software systems to ensure that each […]
The Philippines enjoys a top spot in the outsourcing market, but call center recruitment remains a challenge. Find out why and more here. The call center industry in the Philippines, amidst its booming growth, encounters notable challenges in recruitment. Ensuring effective hiring is crucial for the seamless operation of call centers. After all, skilled agents […]
The global outsourcing industry has definitely put the Philippines on the international business map, providing customer support and back office services to various industries. The southeast Asian nation has been attracting companies from nearly all industries to put their faith in the once virtually unknown business practice that is outsourcing. This is largely due to […]
Every Philippine call center should highly prioritize time management. Being able to properly manage a schedule is the key to every productive business operation. But what makes it even more important is the fact that Philippine based contact centers handle geographically diverse clients and largely employ the younger workforce that is prone to distractions at work.