Top 3 misconceptions about Philippine call center outsourcing

Top 3 misconceptions about Philippine call center outsourcing

OABPO Blog Team Published on January 24, 2014

shock-female-customer
As one would assume, a major challenge facing Philippine call centers is the ongoing defense of their respective reputations amid a plethora of false assumptions associated with the outsourcing industry.

As with any business venture, outsourcing tasks to a third party service provider comes with advantages and disadvantages. You should know which ones are facts and which are just myths so that you will be guided in your decision to delegate business functions to a third party. Here are the top three outsourcing disadvantages that have little truth to them or are completely based on inaccuracies.

Outsourcing leads to loss of managerial control

Some business owners assume that outsourcing means losing control of business operations that are managed by the outsourcing partner. This, however, does not have to be true.

Good outsourcing providers promote open communication and priority alignment to prevent you, the client, from losing control of your business. This is especially true in small or boutique-style firms that encourage clients to personalize and manage the services they outsource. Here, you can choose specific tasks to be done and select the manner you want them carried out instead of opting into a whole service package including unnecessary roles.

Outsourcing is costly

broke-business-pulling-pockets-inside-out

Outsourcing involves the process of recruiting and training your outsourced staff, not to mention scouting for operation locations and technologies that will need regular maintenance. For this, farming out may seem expensive.

On the contrary, outsourcing enables businesses to save on costs. In fact, cost reduction is the biggest reason that drives entrepreneurs to subcontract minor tasks in the first place.

Outsourcing capitals like the Philippines attract investors for the low wages and cost of living in these locations. Should you decide to outsource to these locations, you will only pay for a fraction of the comparable cost to form and maintain an in-house staff in the United States, Great Britain, or Australia. True, outsourcing entails costs for employment, staff training, and equipment maintenance, but they are largely handled by your service vendors, and most of the time, they already have these resources upfront. You no longer have to be involved with the yellow tape of things like monthly utility dues and compensation packages for employees.

Outsourcing leads to poor quality service

You may think that since the outsourced service vendor is not directly involved in the industry your company is in, it may not bring you the results you desire. This is not always true.

Outsourcing can give your organization access to specialized systems that can improve the efficiency of your business processes. Good BPO firms assign a team of experts to manage different roles. In addition to ensuring that duties are carried out by experts of those roles, it is a must for every Philippine call center and IT firm to provide its staff continuous training to keep them qualified for their jobs.

Good outsourcing deals allow companies and their outsourcing providers to support each other’s long-term business goals. Outsourcing may only be disadvantageous if that objective is not present in your partnership with your vendor.

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO2 days ago
As a multilingual call center, Open Access BPO is home to individuals from different cultures, beliefs, and orientations. We believe that the world thrives when we embrace our differences; when we establish safe spaces that cultivate healthy, open discussions and cultural expression.

Happy World Day for Cultural Diversity for Dialogue and Development to all!

#WeSpeakYourLanguage
#OABPOonDiversityDay #OAonCulturalDiversity
Open Access BPO
Open Access BPO2 days ago
The key to building a brand that customers will remember: embedding empathy into your organizational culture.
Read: https://buff.ly/3Ly8Tf9

----------

Let our dedicated expert #CustomerExperience team define your brand's commitment to your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO2 days ago
It's been reported that strong workplace cultures prompted 4x increase in revenue growth and annual returns in many companies.

What's your partner #CallCenter's culture and how can you tweak it to drive up #productivity and #EmployeeEngagement? | https://buff.ly/39AYYbg

----------
Grow with an #outsourcing firm that thrives in its diverse work culture. Grow with us: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO4 days ago
Measuring and improving on your customer effort score must be one of the main priorities of managers and #CustomerSupport providers. | https://buff.ly/39XPKG7

----------
Nip #CustomerChurn in the bud and ensure #BrandLoyalty with seamless 24/7 multilingual support: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO4 days ago
Build a #mobile #CustomerService strategy that works. You'll know your mobile strategy works if you've achieved these key features: https://buff.ly/3sDYLdS

----------
Contact us today For #multichannel #CustomerSupport that works: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO5 days ago
#CallCenters must understand their customers' unique communication styles so they can assist them more effectively. Here are 4 typical communication patterns among customers and some tips on how to handle them: https://buff.ly/39w7ybm

----------
Open Access BPO knows your customers. For proactive #CustomerSupport, contact us: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService
Open Access BPO