Managing your technical support team with a quota can help them maintain work quality and keep them focused on their work objectives. A quota system, however, might defeat its purpose if it is set outside realistic standards. To make your quota effective and attainable, it should be based on the following factors: Working hours A […]
Imagine having a dedicated team of professionals working around the clock to boost your sales, provide exceptional customer support, and nurture leads. That’s the power of 24/7 call center services. Customers expect immediate assistance and personalized interactions, regardless of the time of day. By embracing 24/7 call center services, you can meet these expectations and […]
The holiday season is coming to an end, but your call center outsourcing team might just be starting to relax after days of answering calls after calls from rushing customers. They are probably paid double for working during special occasions when call volumes reach an all-year peak, but they deserve bigger rewards for sticking with […]
Call center outsourcing can help you build a team that will bring in a significant increase to your revenues through sales services such as lead generation, digital marketing, telemarketing, and e-commerce website development. However, your outsourced staff should not just be able to carry out these services, but also possess the following skills and traits: […]
For 2013, experts predicted that end-users would largely dictate the IT outsourcing landscape by choosing the channel where they want services to be delivered and doing troubleshooting by themselves. Some IT jobs were also foreseen to be sourced from local firms as a means for businesses to cope with increasing wages of IT experts abroad.
Telemarketing in the Philippines is one of the best that the global outsourcing industry can offer. If you find yourself in need of sales increase, cost reduction, and qualified leads, then you should consider outsourcing telemarketing services to the country. However, you should first identify your reasons for outsourcing in order to pick the right […]
It has only been six weeks since Instagram started running ads, but social media marketing experts are already seeing positive results from their marketing activities as early as now. The first ads that the social media app ran on the first day of November came from big brands like Ben & Jerry’s, Adidas, Burberry, Levi’s, […]
This year has been an exciting one for the social media marketing world because many trend predictions for 2013 came true and helped evolve today’s digital marketing industry. Here are five predictions that eventually became the top social media shopping trends for 2013: Real-time marketing was predicted to fade out campaigns that target wider audiences, […]
Call center outsourcing has been helping companies grow by letting them save costs, improve customer service, and increase sales. Yet, some businesses are forced to discontinue their contract with their outsourcing partner. The reasons vary from company to company and the circumstances surrounding each deal, but these three most common causes could have been avoided […]